Minneapolis, Minnesota
2 comments
100% full Not resolved

I have tried three times to book a car through Costco car rental online reservations. Each time, I choose the car, go through the booking process, and check all the details (including, of course, the final price with all taxes, etc.) before hitting "confirm". As soon as I hit the "confirm" button, I get a pop-up message that says that my reservation is confirmed, BUT, it also says that the price has changed. When I check my email reservation confirmation, the price has gone up by 65%! (from 206.00 to 348.93). This has happened each time I tried, and with different car types.

They clearly and unambiguously state that there are cars available at a specific rate, and only upon confirmation of the booking do they disclose that the rate is NOT what they quoted, but will be an additional $142.00! That's not minor discrepancy. That is a classic example of a bait and switch scheme, in which a company advertises a low price for a product or service that is in low supply or not available.

Had this happened once, I would believe that it was just an unfortunate case of bad timing, and that I missed out on the lower price. But since this happened every time I tried to book, it is clear that they continue to advertise a price that they cannot or will not honor.

Review about: Costco Car Rental.

I didn't like: Price change after confirmation, Unable to contact customer service.

Review #919190 is a subjective opinion of a user.

1.0
Discounts and Special Offers
PRODUCT OR SERVICE Costco Travel Car Rental
Reason of Review / Monetary Loss Pricing issue / $142
Preferred solution Deliver product or service ordered

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Anonymous
Los Angeles, California, United States #1264803

You need to remove Satellite Radio and Navigational System from your Budget Fastbreak. When you add your fastbreak number on the Costco Travel site, it automatically populates your preferences made with Budget. Hence the charge for the optional equipment.

cherger
to Anonymous Chicago, Illinois, United States #1265490

It doesn't matter if I add a Fast Break number or not - The same thing happens every time.

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