Costco Travel: a potential Bait and Switch Car rental????

7 of 57 Costco Travel reviews

I have tried three times to book a car through Costco car rental online reservations. Each time, I choose the car, go through the booking process, and check all the details (including, of course, the final price with all taxes, etc.) before hitting "confirm". As soon as I hit the "confirm" button, I get a pop-up message that says that my reservation is confirmed, BUT, it also says that the price has changed. When I check my email reservation confirmation, the price has gone up by 65%! (from 206.00 to 348.93). This has happened each time I tried, and with different car types.

They clearly and unambiguously state that there are cars available at a specific rate, and only upon confirmation of the booking do they disclose that the rate is NOT what they quoted, but will be an additional $142.00! That's not minor discrepancy. That is a classic example of a bait and switch scheme, in which a company advertises a low price for a product or service that is in low supply or not available.

Had this happened once, I would believe that it was just an unfortunate case of bad timing, and that I missed out on the lower price. But since this happened every time I tried to book, it is clear that they continue to advertise a price that they cannot or will not honor.

This review is a subjective opinion of a user.
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Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Price change after confirmation
    • Unable to contact customer service

Reason of review:
Pricing issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Costco Car Rental
Review category
Travel Agencies
review #919190

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7 of 57 Costco Travel reviews

Jan 03 #1264803 Los Angeles, California, United States

You need to remove Satellite Radio and Navigational System from your Budget Fastbreak. When you add your fastbreak number on the Costco Travel site, it automatically populates your preferences made with Budget. Hence the charge for the optional equipment.

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