Saint Augustine, Florida
Not resolved

I made an eye appointment for an eye exam.After waiting an hour latter than the appointment time they told me they opted out of Medicare and Medicare does not recognize the doctor and their receipt would be useless for reimbursement from my insurance company.

When contacting the store he could manager could care less. I drove 100 miles round trip for nothing since I was going to get an exam that my insurance company would reimburse from a real doctor. Beware of their bait and switch policy. They should have told me this when I called And made the appointment and I asked them about the receipt.

Their customer service department leaves much to be desired.I would not join again.

Review about: Costco Optical.

I liked: Prices.

I didn't like: Service.

Review #944770 is a subjective opinion of a user.

Customer service
Price Affordability
PRODUCT OR SERVICE Costco Customer Care
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Send me a letter apology.

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