Longbranch, Washington
2 comments
Featured on Instagram Not resolved

Update by user Jun 13, 2015

After waiting 2 days for a return call from a WorldMarket supervisor, I called them.I asked them if they would be willing to send me the new desk they had offered, and I would remove the good drawers and replace them with the damaged drawers and send the box back, without ever removing the desk.

They immediately said yes, I could do that.

I asked them why they had never offered this solution, and they said it is not their normal procedure.

Sounds like a lot of extra effort and expense to get 2 new drawers to their customer (me). But I'll take it!

Got an email that the order had been submitted.

It has been 2 days and so far nothing has shipped.Keeping my fingers crossed they do what they said they will do.

Original review posted by user Jun 08, 2015

I purchased 4 very nice pieces of solid wood office furniture from WorldMarket.com online, that totalled over $1,000. The main piece of furniture arrived with 2 of 3 drawers broken.

They say they do not have anymore replacement parts and cannot replace the drawers. However, if I will dismantle the desk and figure out a way to package it, they will gladly send me a completely new desk. This is a big desk! Well over 100 pounds.

I have tried reasoning with them. There is no way I can lift the heavy pieces and wrap them up and put them back in the packaging. They probably have a factory that packages this stuff. It would be completely ruined while I was trying to slide pieces around and get them back in some sort of stackable arrangement.

I asked them why, if they could send me a new desk, why they could not simply remove 2 of the drawers from the new desk and send them to me. I could fairly easily send back the damaged drawers.

They say they cannot do that. They would be willing to give me a 30% discount on the desk. But then my beautiful office furniture would have a desk with 2 ugly holes where the drawers should be.

They promised to have a supervisor call me tomorrow after I asked several times. At this time nothing looks like it will be resolved and their customer service from beginning to end appears to be more concerned with themselves, than with my problem.

Several days after I submitted their form regarding damaged furniture, they sent me an customer satisfaction survey. It seems like they may want to spend more time taking care of their customers than asking them for feedback when they have not handled the issue.

Review about: Desk.

I didn't like: Customer service.

Review #647391 is a subjective opinion of a user.

2.7
Customer service
Style and Design
Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money
Delivery Service
Reliability
Reason of Review / Monetary Loss Damaged or defective / $350
Preferred solution Send me 2 replacement drawers to replace the drawers that were damaged in shipment.

Had an Experience with Cost Plus World Market?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1082694
Of all the reviews I have read here about World Market, yours sounds legit; you sound like a reasonable person whose tried all she can do and the issue should have been taken care of in a much more professional manner. I would contact corporate now, if you have the energy for it. Namaste.
Anonymous
to Anonymous #1107652
Oh look everbody, it's "Anonymous Dec 22, 2015" again, this time posing as judge and jury. Congrats on deeming this particular review to be valid of your ridiculous personal review criteria worthiness, while putting other customers with valid complaints down. Who died and made you god of retail? Nobody, that's who.

You May Also Like

"My sister and I went in to your store, World Market, in Redding, CA. on an average shopping trip on the morning of April 28th 2012. My sister had..." Read more
"My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..." Read more
"Bought three pieces living furniture set, sofa, recliner, and loveseat. All pieces started falling apart after a year. Spent over $3000.00 and worthless ***. We are adults, over 50 years..." Read more
"Horrible experience... We've bought many things from World Market over the years and when we moved into our new house we thought we'd give them a try for some major..." Read more
"Bought a jigsaw puzzle at one of the estate sales. I asked if it was complete and was told by the person that he completed it himself. Paid $30.00. Put..." Read more
"When the receipt shows 2 - Greek Gyros ----- $7.98, Then there's a problem with the system. The manager was not at the store and all the clerks there were..." Read more
"Upon going to the minute clinic it was A3 hour wait once I got in the nurse was not the most friendliest I was charged $164 for a lab test..." Read more
"Sed fringilla mauris sit amet nibh. Sed augue ipsum, egestas nec, vestibulum et, malesuada adipiscing, dui. Praesent metus tellus, elementum eu, semper a, adipiscing nec, purus. Fusce pharetra convallis urna...." Read more