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#20223

How long does it take from Corkcicle to ship?

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by #1720247

According to the Corkcicle shipping policy, the company uses three shipping methods:
  • Standard: For orders placed by 2:00 pm EST, delivery can be expected within 3 to 7 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.
  • UPS 2 Day: For orders placed by 2:00 pm EST, delivery can be expected within 2 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.
  • UPS Overnight: For orders placed by 2:00 pm EST, delivery can be expected within 1 business day. Mon-Fri delivery only. Items may arrive in multiple shipments.


Please note that Corkcicle does not ship outside the US.

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#20209

warranty on lid?I bought a Corkcicle tumbler at a Francesca's a few months back, but unfortunately the couple of times I have tried to drink out of it, it leaks all over me. I end up have to take the lid off to drink which defeats the purpose of keeping my beverage warm because if I don't it dribbles down the cup, my chin, and gets on my clothes.

Do you have a warranty on your lids? Is this normal of your lids? It is a gorgeous tumbler, but with such a flawed lid, I will find another brand if there is nothing that can be done to remedy this. Thank you.

Pamela Coffman eeyorepsc@***.com P.S. I sent an email about this issue about a week or so ago, but never got any kind of response, so if someone plans to contact me about it soon, I am sorry for the repeat email.

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by #1720040

According to Corkcircle warranty policy, Corkcicle offers a limited warranty of defects in materials and workmanship for a period of 366 days after original purchase from an authorized Corkcicle dealer or on Corkcicle.com. Corkcicle will not accept a warranty claim if the product has evidence of excessive wear or misuse. Corkcicle does not cover any items with third party post-manufacturing material modification (such as post-purchase engraving, vinyl monogramming, etc.). If you believe your Corkcicle product to be eligible for replacement, please complete the form on Corkcircle website and a Corkcicle Service representative will be in touch with you shortly with next steps. Please note that the offices are open from Monday - Friday, 9:00 am - 6:00 pm EST.

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Question:
by Matumaini T #21347

How can I get in touch with customer service?I was given a corkcicle water bottle for my birthday Aug 4th ( I was there when they purchased it) within 2 days of use the bottom of the metal bottle was cracking and peeling. I really love my bottle/gift but the only thing I used it for was carrying it in my backpack water bottle holder while hiking.

It was purchased in the store at Zion National park in Utah and I had no way to return it or have it refunded. I tried to call the number above ending in 9903 and it drops the call immediately upon dialing I tried to call the number ending in 0007 and after long wait music I then heard nothing then a minute later a recording asking me if I was satifyied with the message I recorded. Please have someone contact me. I hate feeling like I have tried a new company and it is not reachable.

I also hate feeling like me bday gift if a bust.

Thank you. Matumaini Taylor email abebe3@***.com or matubelieves@***.com

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