Copart Auto Auction - Misrepresented-major problems not disclosed

16 of 47 Copart Auto Auction reviews

I'm writing this after I have just purchased a nightmare.I bought a 2004 Nissan Murano from in Homestead, FL.

(Miami area). The auction website states that the car runs and drives and has normal wear. After I won the auction, I went to see the car and was horrified. I wanted to cancel my bid since the seller's reserve was not met and then was sent a counteroffer for a higher price that I did not accept.

I talked with the manager, Michael Santos, and asked how this was normal wear. The paint job on the car was oxidized all over. All of the electrical parts on the inside were messed up. The a/c was missing parts and did not work.

The leather interior had holes and the leather wheel was torn and missing parts too. The manager told me I had to keep the car, but I had no idea I was in for the real surprise when I took it to the mechanic. The transmission and suspension were messed up and would cost more than the car is worth. They gave me an estimate that the car would cost $4000 to repair only the transmission.

I would still have to pay more to fix the ac and the rest of the problems. I tried to call Michael and he hung up on me every time I was transferred to him. Now, I'm trying to get my money back or put back on auction so I can get some of my money back. I'm so disappointed in this company.

They don't disclose all the information in their descriptions on the auctions. I've been looking at cars at this auction for 45 days and they don't disclose any problems.

Be prepared to pay more than the car is worth and have numerous repairs to make.I don't recommend this place at all.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Insurance Quality
Customer service
Interest Rate
Discounts and Special Offers
Value for money
Product or Service Quality
Price Affordability

  • What I liked
    • Variety of vehicles
  • What I disliked
    • Blow you off dont address the issue
    • Fees to high now
    • Dishonest
    • Poor inspection of vehicles

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
2004 Nissan Murano Lot 30446856
Review category
review #916816

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16 of 47 Copart Auto Auction reviews

Jan 23 #1275293 Arkansas City, Kansas, United States

Hi, richelimurari.
We take these matters very seriously at Copart, and want to ensure that all concerns are properly addressed. Please remember that the vehicle you purchased is a salvage vehicle, and as detailed in our member terms and conditions, every lot listed for auction is advertised and listed AS IS. Please review our member terms for more details by clicking here.
Although Copart provides 10 high-quality images and descriptions for each vehicle, we encourage buyers to come out to our physical locations to preview the vehicles prior to the auction date. Prior to visiting a physical location, you should contact the location to determine the hours viewing is available. If you are unable to visit a Copart location in person, there is a list of third-party inspection service professionals available for use on our website to ensure that all Copart Members are making an informed buying decision.
You can also learn more about the Copart buying process, and how you can ensure you are best informed by visiting or
Thank you for your business.

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Nov 04, 2016 #1236586

Let this be a lesson folks,
Don't buy a car you haven't seen in person.

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Sep 12, 2016 #1211776 Boynton Beach, Florida, United States


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Sep 12, 2016 #1211368 Emeryville, California, United States

It appears that the car may ignite at any moment. Your comprehensive coverage covers that loss, less a deductible.

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