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Contact Convoy Customer Service

Convoy Phone Numbers and Emails

Toll-Free Number:

  • (855) 526-6869
Call customer service
Send Message

Customer Service:

  • (206) 971-1237
    Shipper Support

Jobs/ Career:

  • (425) 214-1769
    Carrier Support

Convoy Emails:

Accounting/ Billing
Customer Service
shippersupport@convoy.com
Shipper Support
support@convoy.com
Carrier Support
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Convoy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Convoy Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Convoy is 8555266869. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Convoy mainly because of account, employment, payments and charges.

View full overview ›

How to Contact Convoy?

Most Popular Number:

(855) 526-6869
Total calls: 47 Last call: Jan 29, 2026

The Convoy customer service phone number for clients in different regions is 855-526-6869. If you want to get information about the truckload capacity and destination, use the support number to call the Convoy specialists. The shipper support team has the contact telephone number 206 971 1237. The carrier support has the line 425 214 1769. When you have already ordered the services and want to get details of shipment dates, call the Convoy phone number.

The accounting team's Convoy email is ar@convoy.com. This is the email address to which invoices, custom documents, acceptance acts, and other documents can be sent to the company. The shipper support team has the email address shippersupport@convoy.com. The customer care team can assist you with different questions using the email address help@convoy.com. The carrier support team has the inbox support@convoy.com.

The Convoy address is 1501 4th Ave., 24th Floor, Seattle, Washington 98101, United States. The company renders services all over the world, but the managing departments are housed in the corporate office. You can use the location of Convoy headquarters as a mailing address to get in touch with the accounting team or send a claim or complaint regarding delivery services. You can find the other locations using the official Convoy platform.

Convoy office hours are Monday through Friday from 8 a.m. to 10 p.m. EST. Clients can contact Convoy customer service during operating hours. If you have any questions after working hours, use the email address to send a letter to submit the online application via the site. The official platform is available 24/7, which allows you to use your account and place orders.

The Convoy website provides visitors with information about brokers and carriers. If you want to get the list of service providers, open the relevant section and discover whom you can contact. Clients can create an account to manage orders and find assistance online. If you open the Contact Us tab at the bottom of the site, you will find articles and valuable resources to get help.

PissedConsumer Club

Contact Information

Convoy Website:

Convoy Help Center:

Corporate Office Address:

Convoy, Inc
1501 4th Ave. 24th Floor
Seattle, Washington 98101
United States

Other Info (opening hours):

Other Location:

Convoy Atlanta

600 Peachtree St. NE

Suite 700

Atlanta, GA

More contact details

Fax:

+1 (206) 519-6729

Convoy Rating Based on 3 Reviews

Rating details

1.0
more details
Value for money
Price Affordability
Turnaround Time
Customer service

Rating stats

Rating trend

Summary of Convoy Customer Service Calls

55 TOTAL
CALLS
01:01 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Convoy?

Account Question:

  • “My account change driver into carrier”
  • “Having trouble loging in”
  • “Account issues”

Employment Question:

  • “My W-1099 taxes”
  • “Eliminate my number from and old employer account”
  • “1099”

Product/ Service Question:

  • “Insurance”
  • “Booking problems”

Payments and Charges Question:

  • “Unpaid detention”
  • “Payment”
  • “Load payment”

Shipping and Delivery Question:

  • “Delay”
  • “I'm at the shipper they said my floor is week”

Request for Information Question:

  • “About my account”

Website/ Application Question:

  • “The app closes on me and I am not able to book a load”

Other Question:

  • “LLC”
  • “Compliance issues”
  • “Taxes”

Compare Convoy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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