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Contact ContactsDirect Customer Service

ContactsDirect Phone Numbers and Emails

Toll-Free Number:

  • (844) 553-6737
    North America only
Call customer service
Send Message

Customer Service:

  • (855) 592-2237

Legal:

  • (513) 765-4321
    Privacy Inquiries

ContactsDirect Emails:

Customer Service
Legal
Privacy Inquiries
corporate.communication@luxottica.com
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How to Contact ContactsDirect?

Most Popular Number:

(844) 553-6737
North America only
Total calls: 11 Last call: Jun 20, 2025
author avatar
PissedConsumer Reporter

The ContactsDirect phone number for customers from North America is (844) 553-6737. This line is open Monday through Friday from 8.30 am to 5.30 pm EST and from 9 am to 5.30 pm EST on Saturday. Professional customer care members can advise you on available contact lenses, help you with your order, address your insurance, payment, and delivery issues, and provide assistance with other consumer inquiries.

The ContactsDirect email for customer service is support@ontactsdirect.com. For informal requests, you can connect with the company on Facebook, X, or Instagram. Please note that getting in touch with the company by email is good for non-urgent questions. Otherwise, it's better to call to address the issue as quickly as possible.
If you need to get in touch with the company on legal inquiries, please shoot a note at privacyoffice@luxotticaretail.com.

The ContactsDirect headquarters is located in Ohio. Customers, media, or legal professionals who need to send their mailing inquiries to the head office should use the following ContactsDirect address: Luxottica of America Inc., 4000 Luxottica Pl, Mason, Ohio 45040, United States.

The ContactsDirect website has an option of sending an email and getting in touch with the support team via live chat. All you need to do is click on the “Contact Us” button at the bottom of the page. Then, follow the “Send Us an Email” link to contact the company via email or press the “Live Chat” button to start a conversation. ContactsDirect live chat agents are available on weekdays from 8.30 am to 5.30 pm EST. If the chat is offline, you can still leave a message and once the team is back online they will contact you.

ContactsDirect Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call ContactsDirect is 8445536737. 52% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Friday. The average call time is 8 minutes.

  • People call ContactsDirect mainly because of request for information, refund, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

ContactsDirect Website:

ContactsDirect Help Center:

Corporate Office Address:

Luxottica of America Inc.
4000 Luxottica Pl
Mason, Ohio 45040
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8:30am – 8:00pm EST

Saturday: 9:00am – 5:30pm

Sunday: Closed

More contact details

ContactsDirect Rating Based on 3 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Website
Diversity of Products or Services

Rating stats

Rating trend

Summary of ContactsDirect Customer Service Calls

21 TOTAL
CALLS
08:15 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ContactsDirect?

Request for Information Question:

  • “My order update”
  • “I can't get your chat support To resolve my issue so call me on my phone number I'm stuck right now”

Refund Question:

  • “Refund never received”
  • “Refund of gift cost”

Product/ Service Question:

  • “Problems with my insurance”

Payments and Charges Question:

  • “I am being scammed somebody stole my debit card and I hacked into my Gmail”

Shipping and Delivery Question:

  • “Have not got an email or my product”

Other Question:

  • “Track itder”
  • “We Da Mafia Music Group.llc”
  • “Missed merchandise”

Compare ContactsDirect Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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