Update by user May 27
I have tried to send the video to them using google drive because the file is so large. They respond by saying that they can’t open it.
It’s been 3 months and I still don’t have a resolution. My $80 dog toy has gone into the trash and I have nothing to show for it but frustration and anger. This company is such a scam.
They should be shut down! Unbelievable.
Original review posted by user Apr 27
There is no customer service here! I purchased a ball launcher from them that won’t turn on when I plug it into an outlet.
They want. Video of that before they will send me instructions on how to return it for one that works. This is ridiculous. It will be a video of the item doing nothing.
AND, they won’t refund my money for an item that is obviously poor quality. I see many bad reviews here.
This is bad business practice and if they don’t survive, poor customer service would be the reason. Shame on them.
Product or Service Mentioned: Conscious Pets Milo Activation Ball Pet Toy.