Conns - Conn's Home Plus, IS NOT WORTH YOUR BUSINESS!

222 of 526 Conns reviews

In May, 2015 I decided to purchase a bed room set (without a mattress) two lambs and a laptop.I kept my things in storage due to me moving into a new apartment.

On 8/18/2015, I finally move everything into my new place and out of the two lambs I bought ONLY one did not work. Now of course, I considered that the light bulbs were not working so I bought two different brand name light bulbs. However, the limb still did NOT work. I return to the store located in Phoenix, AZ off the I-17 by metro center mall to figure out how they may be able to fix/replace or even help the situation.

I am a great customer, not only did I pay my bill but I made sure I always paid on time. The office AND the customer service line/number that they give you to try and get rid of you REFUSED to help. I wasn't even asking for my money back. The employees/manager/supervisor gave me no sympathy.

The fact that I was expected to continue to pay for a limb that didn't work was not making sense to me and the fact that they could care less about my issue really upset me. I paid for insurance for the product I paid for. However, they never stated that they don't protect their lambs.

In conclusion, I will NEVER do business with these people/company again.If they can't fix a small issue like a limb, then they don't deserve my or anyone else hard earn money.

This review is a subjective opinion of a user.
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More Review Details

Warranty
Customer service
Value for money
Website

  • What I liked
    • Product and ease of financing
  • What I disliked
    • Customer service
    • Service or dishonesty
    • Finance charge
    • Unwilling to solve problems

Reason of review:
Multiple Issues: Damaged/defective, Bad Quality, and Poor Customer Service
Preferred solution:
Refund of the BROKEN lamb I purchased! OR Just Replace the lamb with one that WORKS.
Monetary loss:
$300
Product or service
Lamp
Review category
Supermarkets and Malls
review #685191

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222 of 526 Conns reviews

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