ConnectNetwork Phone Numbers and Emails

Toll-Free Number:

  • (877) 650-4249

Customer Service:

  • (866) 607-6006
    California Department of Corrections
  • (888) 949-3303
  • (800) 913-6097
  • (855) 208-7349
    Visitor Support
  • (866) 669-9975
    Washington Department of Corrections-Coyote Ridge
  • (877) 650-4249

General Info:

  • (800) 483-8314
    Advancepay Automated Payment System
  • (855) 706-2445
    Pin Debit Automated Payment System
  • (888) 988-4768
    Trust Fund Automated Payment System

ConnectNetwork Email:

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ConnectNetwork Contact Information

ConnectNetwork Website:

ConnectNetwork Online Chat:

Corporate Office Address:

3120 Fairview Park Dr Ste 300
Falls Church, Virginia 22042-4570
United States
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ConnectNetwork Rating Based on 3 Reviews

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Customer service
Product or Service Quality

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Summary of ConnectNetwork Customer Service Calls

05:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ConnectNetwork Customer Service?

Account Question:

  • “Change my phone number my money on my acct is not there now”
  • “Accounts”
  • “Put money on a inmates account”

Payments and Charges Question:

  • “Payment”
  • “I need a bill sent”
  • “Won’t take my billing zip code”

Cards Question:

  • “To add a new credit card number”

Activation/ Cancellation Question:

  • “I'm trying to upload my renewed rn license”
  • “My video chats were canceled for no reason why were they canceled”

Request for Information Question:

  • “Need to know a cite number of a facility”
  • “Need help sending message”

Product/ Service Question:

  • “I am not receiving an inmates phone calls the calls are not connecting”

Refund Question:

  • “I need to get a refund on my money that I put on an account”

Shipping and Delivery Question:

  • “Can't get the phone off I just want trust account”

Other Question:

  • “Information”
  • “I cant recieve calls”
  • “Trying to put money on my phone number and cant push the 1 to go on and now i can't hear anything”


ConnectNetwork Terms of Service
To read more:
ConnectNetwork Privacy Policy
TouchPay Holdings, LLC d/b/a GTL Financial Services, a wholly-owned subsidiary of Global Tel*Link Corporation is the owner and operator of the website ("Site") on which this Privacy Statement is posted. This Privacy Statement applies to information gathered by Global Tel*Link Corporation ("GTL"), or by one of its affiliates in connection with The Client's use of the Site or The User's use of any of the products and services provided by GTL or any GTL affiliate, including GTL Financial Services, GTL Enhanced Services, LLC, DSI-ITI, Inc., Innertainment Delivery Systems, LLC, Public Communications Services, Inc., Renovo Software, Inc., and Value-Added Communications, Inc. (individually "Affiliate" and collectively "Affiliates")(the Site, and all mobile applications and products and services provided by GTL or any Affiliate will be referred to in this Privacy Statement as the "Service"). This Privacy Statement is only applicable as of and following the Effective Date posted above. This Privacy Statement is part of, and is governed by, the Terms of Use set forth in the Site. For purposes of this Privacy Statement, The Company, or ConnectNetwork's' refers to GTL and any Affiliate where the Affiliate or its products or services are implicated.
To read more:
Top ConnectNetwork Services

Inmate Phone Service

ConnectNetwork Pros and Cons

Pros: What they said they would offer, No pros at all

Cons: Unreliability of website, That they did not perform their website does not work, Policies, Customer service, Consumer unfriendly

ConnectNetwork reviews and complaints

ConnectNetwork is ranked 517 out of 1708 in Telecommunications category

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