There are various published ConnectiCare phone numbers. You can call ConnectiCare customer service at 1-800-723-2986 for individual and small group plans. The broker service is available from 9 AM to 5 PM, Monday through Friday. For Medicare plans, call 1-877-224-8221. You can dial the helpline from 8 AM to 8 PM seven days a week. The member service helplines are 1-860-674-5757 and 1-800-251-7722. Both numbers are available Monday through Friday from 8 AM to 6 PM. The number to call for Medicare supplement member service is 1-877-224-5995.
ConnectiCare does not list a general ConnectiCare customer service email address on its website. However, you can contact them through secure messaging via the member portal. For confidential inquiries, sign in to your myConnectiCare account and use the secure messaging feature to contact customer service. If you’re interested in Medicare Advantage plans, you can submit your questions using the Medicare “Contact Us” form.
Please send all mail (excluding payments) to ConnectiCare headquarters. The address is ConnectiCare, 175 Scott Swamp Road, P.O. Box 4050. Farmington, CT 06034-4050. If you are near headquarters and have urgent issues to discuss, you can request an appointment with a senior representative.
There are various ConnectiCare hours of operation, depending on your required service. For individual (under 65) and small group plans, the broker service's operational hours are 9 AM to 5 PM, Monday through Friday. The hours of operation for Medicare plans are 8 AM to 8 PM, seven days a week. Member services are available from 8 AM to 6 PM, Monday through Friday.
You can contact ConnectiCare via live chat and secure messaging via the member portal. To activate, sign in to your myConnectiCare account. Use the secure messaging feature to send confidential inquiries directly to customer service. This ensures your personal information remains protected.
