Contact Connect America Customer Service
How to Reach a Person at Connect America
Toll-Free Number:
-
1-800-893-7000
Customer Service:
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1-800-906-0872
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1-800-815-5809
Complaints/ Feedback:
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1-800-420-1299
Connect America Emails:
Connect America Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Connect America Phone Number | 1 (800) 893-7000 |
| Average Hold Time | 00:00:20 |
| Average Calls duration | 5 minutes |
| Most Popular Connect America Email Address | customerrelations@medicalalert.com |
| Connect America Live Agent Availability | 33% of callers successfully reach a real person |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
Contact Information
Connect America Website:
Connect America Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday through Friday: 9:00am – 5:00pm
Sunday:
9:00am – 6:00pm
Location:
1 Belmont Avenue, 12th Floor
Bala Cynwyd,
Pennsylvania 19004, US
Fax:
Summary of Connect America Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Connect America?
Request for Information Question:
- “Status in case12495466”
- “Need to update medical history and current status”
- “Update telephone number”
Product/ Service Question:
- “My device keeps saying 3 bars system ready it won’t shut up !!”
- “Complaint”
- “To alert you that my Fathers is alright leon Cottongim”
Payments and Charges Question:
- “Billl”
- “Make a payment”
- “The charger is broken”
Return/ Replace Question:
- “I want to return device”
Employment Question:
- “Call center job”
Other Question:
- “Exam issues”
- “Need new wrist band”
About
, , , ,
Connect America is a privately held company which specializes in Personal Emergency Response Systems distribution. It was founded by Ken Gross in January 1977. The company headquarters is based in Broomall, Pennsylvania, USA. Connect America serves individuals and businesses. The company helps people with physical challenges, medical ailments, declining health conditions, and other concerns. It provides medical safety devices of the following brands: Alert 911, Medical Alert, and Alert365. Connect America works across the United States 24/7. Customer assistance is provided in English and Spanish languages. Connect America is a member of Medical Alert Monitoring Association. Available payment options are Visa, MasterCard, American Express, and Discover.
Connect America is ranked 202 out of 1080 in Health and Beauty category
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