Contact Concord Customer Service

Customers who prefer to relay their queries and complaints via email can use one of the following options. For general information or to request assistance with specific or technical issues, contact the customer care team via email at info@concordusa.com. Those interested in applying for jobs at the company can request relevant details and submit their applications to careers@concordusa.com. Responses to emails generally take a few hours during regular business days.

The company has branches in several cities and states across the country. However, its headquarters is located in Minnesota at 509 2nd Avenue S., Hopkins, Minnesota 55343, United States. Consumers in Missouri can consult the customer care team at the respective office by visiting Concord’s address, 1 W First Street, Parkville, MO 64152, United States. Lastly, if you are a resident of Virginia, you can contact business representatives in the relevant branch via mail or in person at 101 W 7th Street, Richmond, VA 23224, United States.

The opening times for the company branches in different regions may vary. However, Concord’s hours of operation for its corporate office are Monday through Friday, from 8:30 AM to 4:30 PM. Clients can also submit their issues and inquiries online during these hours, and the agents will respond as soon as possible. However, if consulting on weekends, they may expect a follow-up on regular working days.

Users seeking to consult business representatives via the Concord website can visit its Contact page and complete the online form. That will require them to provide their name, email address, company details, and reason for consultation. Clients should explain their problem in as much detail as possible to ensure effective and focused responses. Once they submit the request, the agent will resolve the issue within 24 hours. Some other options for assistance are also available on the official website, including the company's official helplines, mailing address, email, and links to follow Concord on X, Facebook, Instagram, and LinkedIn.