The Concept2 customer service phone number is (800) 245-5676. Thai is the line for callers from the USA and Canada. Customers from the UK can contact the company at +44 115 934 0140. Get in touch with the support department by phone to speak to a live agent about available sports appliances and online training plans, address issues with the software, get technical support, and request new parts, etc.
Customers who don’t like speaking on the phone can contact the company via email. The Concept2 email address for online logbook and ranking is ranking@concept2.com. If you have general questions about the company and its products, send a message to info@concept2.co.uk. Those who need to address legal inquiries should contact the company at dataprotection@concept2.co.uk or privacy@concept2.com.
The company’s head office is based in England. The Concept2 headquarters address is Concept2 Inc, Unit C8, Crossgate Drive, Queens Drive Industrial Estate, Nottingham, England NG2 1LW, United Kingdom. Consumers, media experts, and legal professionals can direct their inquiries to the head office if they need to contact the company offline.
The Concept2 office hours are Monday through Friday from 9 am to 5 pm. The Concept2 customer care team provides assistance on weekdays from 9.30 am to 4.30 pm. The support team can be reached via phone and email during these hours. The office, as well as the support department, is closed on public holidays.
The Concept2 website has an option of using an AI-assisted live chat. To use this option, you need to visit the “Contact Us” page and click on the message icon at the bottom right of the screen. Then, choose the reason for your inquiry or type in the question yourself.
