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I have been trying to reach customer service for the past 27 minutes 44 seconds. Zip.

I have tried loging in which included 3 attempts to change my password. I keep getting the response that my email address and/or password in incorrect. My email address has not changed in over 23 years. Each time I request and receive a new temporary password, I receive the same message that I have my email and /or password - the ones I received when I requested them.

Again, zip. Im not a fast typist and its now 33 minutes `7 minutes that I have been still trying to get through to a live person.

I tried to reach your cancellation department several times without success. When I finally reached someone in sales, (and then customer service) I was told that I have to call the cancellation department. Having no success there, I contacted customer service again where I was told that "there is no one in that department." I asked if that meant that you no longer have a cancellation department, or they are in a meeting and if so when should I try again.

The woman with whom I was speaking told me that I have to go through the website, and someone will get back to me. (it is now 39min 55 seconds still listening to the mindless and repetitious "music.") I went back to the website for possible contact numbers and I only see one number, that which I have been calling since I became a customer.

Not only am I grossly disappointed in the service in the 2 claims I have reported over the past 2 years, but the contractors you sent out seemed to have little interest in the reported problems.

PLEASE HAVE SOMEONE CALL ME. If the "complaint department" actually exists.

It is now 52 minutes and 7 seconds with my phone on the call, now I have lost any semblance of hope that the music will stop and the call picked up by a human being.

I just finished reading the "Pissed " consumer Terms and left my cell phone on with the music. Total time now 1 hour 13 minutes 29 seconds.

One final thought...As a purported professional business entity, (from a person who had a career of 43 years) I am amazed at the use of the word "Pissed" is used. I am surprisingly not "pissed." I am purely and simply grossly disappointed in the company.

Note that after considerable pressure by the original sales person, I signed up and paid for a term of 6 years, all paid up front. "Who'd have thunk."


User's recommendation: Don't expect good service.

Monetary Loss: $2.

Preferred solution: Full refund.

Complete Care Home Warranty Pros: Price.

Complete Care Home Warranty Cons: Everything else.

Location: Fresno, California

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