230 views
0 comments

on 1/11 I purchased an item and then returned it within 5 days which was well within the limits for a full refund. The item was returned using the label they provided as well as with the RMA#.

After a while of not receiving the refund, I called and was told to wait ANOTHER week. So, 2 weeks later, on 2/7 I called again and was given the run around. It seems like the customer representative reads from a script and can not answer any questions with specific details. She would just say "they would look in the warehouse" for the item and let me know in 2-5 days.

When i asked what would happen if they can not find the item "in the warehouse" she would go back to "her script" and avoid the question, she even got argumentative with me. So, I asked to speak with her supervisor who gave me the same run around and said she would handle the issue herself. When I asked what that meant, she really could not give me any specific details because she could not issue a refund. After spending over 25 minutes on the call and LOTS of frustration, I FINALLY was told I would receive the refund.

When I asked about why it took so long, I was told "there was a delay with the USPS mail". So then I asked when the item was received in their warehouse. I found out it was returned on 1/30. The supervisor said it takes 2-5 business days for a refund.

This is day 7! When I pointed that out to her, I was given the delay excuse AGAIN!!

So not only was there a "delay" for the USPS mail, but there was also a "delay" for processing. In fact, there is NO telling how long it would have taken to receive the refund had I not called!

Reason of review: Poor customer service.

Monetary Loss: $26.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

CompAndSave Reviews

  1. 10 reviews
  2. 4 reviews
  3. 4 reviews
  4. 1 review
  5. 1 review
CompAndSave reviews