Customers can use one of the following department-specific helplines to reach out. The toll-free number, 1-877-635-6736, is active to request general information and help from the business agents. Community Health Choice customer care is also available at the 24-hour nurse advice line, 1-800-835-2362, to efficiently assist clients with queries and concerns. Those seeking to discuss behavioral health and substance abuse can call 1-855-539-5881. For care management, dial 1-713-295-2303 between business hours. Consumers requesting dental and provider services can reach the respective agent at 1-877-493-6282. The Community Health Choice phone numbers 1-800-334-3937 and 1-800-531-2818 are active to contact Envolve Vision for inquiries.
The company has two official emails for different purposes. Users consulting Community Health Choice customer service for membership inquiries can write to memberservices@communityhealthchoice.org. Those requesting provider services can use the email providerwebinquiries@communityhealthchoice.org to reach the relevant department. One must note that emailing can be risky when sharing confidential and sensitive information and should not be preferred in such cases. Instead, users can send a letter or visit the company headquarters at 2636 South Loop West, Suite 125, Houston, Texas 77054, United States, for better assistance from Community Health Choice customer care.
The company agents assist users in person Monday through Friday between 8:00 AM and 5:00 PM (excluding state-approved holidays). Clients must note that the Community Health Choice hours might vary slightly from department to department. For instance, those consulting Medicare D-SNP can reach out between 8:00 AM and 8:00 PM. Users contacting on holidays can seek assistance through the automated phone system. The hours to consult Community Health Choice customer service in the Marketplace are between 8:00 AM and 5:00 PM.
Users seeking online assistance can visit the Community Health Choice website and click Contact Us on the top right corner of the screen to find various consultation methods. The best way to complete the contact request form is to provide your name, email address, phone number, subject of concern, and other relevant details. Once done, click Submit so Community Health Choice customer care can review the request and respond within two or three working days. The website also features plenty of self-help information to benefit clients with general queries and concerns.
