Contact Community 1st Credit Union Customer Service

The Community 1st Credit Union email address for customer service is memberservice@c1stcu.com. To schedule an appointment with a business customer care agent, send an email to businessag@c1stcu.com. As an alternative, clients can submit appointment requests or send messages to the Community 1st Credit Union support team via the company’s website.

The Community 1st Credit Union headquarters is based in Iowa. The office address for reaching out to the company by mail is 235 Richmond Ave, Ottumwa, Iowa 52501, United States. To get in touch with an individual branch location, please see the “Locations” page of the corporate website.

The member relations call center operates Monday through Friday from 7.30 a.m. to 5.30 p.m. CST and from 7.20 a.m. to 1 p.m. CST on Saturdays. The SMS support line is available on weekdays from 8 a.m. to 5 p.m. and from 8 a.m. to 12 p.m. on Saturdays. Emergency phone lines, including lines for reporting lost and stolen cards, are available 24/7.

As an alternative to contacting the company via email, customers can submit questions and comments via the Community 1st Credit Union website. To fill out an online form, press the “Contact Us” button in the top right corner of the screen. Then, scroll down and complete the “Send Us A Message” form by providing the required information.