Contact Commonwealth Credit Union Customer Service

Commonwealth Credit Union customer service offers some particular addresses for email inquiries. The company's address for a business partner or related questions is communityrelations@cwcu.org. Regarding the apps, if your issue is only CCU Card Monitor+, you can send an email inquiry to cardervices@cwcu.org. Similarly, for CCU Mobile, you can email an inquiry to onlinebanking@cwcu.org. Commonwealth Credit Union email is recommended as the mode of contact. However, a response will be sent within two to three business days during business hours. It is, therefore, suitable for non-time-sensitive issues.

The Commonwealth Credit Union corporate headquarters is at PO Box 978, Frankfort, Kentucky 40602-0978, United States. Members can also visit any of their branch locations for help. To find a nearby branch, visit the Commonwealth Credit Union website and use the branch locator tool by entering your address, zip code, city, and state. Some of the branches are in New York, such as the Pace Plaza branch at 1 Pace Plaza, USAlliance Financial FCU at 200 Vesey Street, and the CVS location at 140 Church St. This list of branches ensures there will be nearby branches where people can walk in and receive service.

The Commonwealth Credit Union contact center operates on weekdays between 8:30 AM and 5:00 PM and on Saturdays between 9:00 AM and 12:30 PM. During out-of-hours contact, there is online support or emails that can be forwarded to get a response the following business day. The member can use secure messages through digital banking, which is accessed through the mobile application or Internet banking. Any inquiries made after 5:00 PM were answered the next business day.

The Commonwealth Credit Union website offers a "Contact Us" form for generic questions. Members can enter their name, email address, and message or select one option: Member Service, Loan Information, Online Banking, or Marketing Information. The contact form is yet another easy way for members to get assistance at their convenience as they may need it. Access to Commonwealth Credit Union customer service is through phone calls, emails, in-branch visits, and online tools for members' support and engagement.