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Contact Commonwealth Credit Union Customer Service

How to Reach a Person at Commonwealth Credit Union

Verified Contact Information

Toll-Free Number:

  • 1-800-228-6420
    Contact Center
Call customer service
Send Message

Customer Service:

  • 1-502-564-4775
    Contact Center
  • 1-866-906-4173
    Report a Lost/Stolen Card( After Hours)

Commonwealth Credit Union Emails:

Business Customer Service
Business Partner
Customer Service
App Support CCU Card Monitor +, App Support CCU Mobile

How to Contact Commonwealth Credit Union?

Most Popular Number:

(800) 228-6420
Contact Center

Commonwealth Credit Union customer service can be accessed through different channels. There are a few phone numbers to which members can direct their inquiries on specific matters. For the contact center, 1-800-228-6420 is the general Commonwealth Credit Union phone number that can be utilized for any inquiries. Members can personally contact the credit union at 1-502-564-4775, but this is during business hours on a direct line. You can report the loss or theft of your card by using a line specifically at Commonwealth Credit Union phone number at 1-866-906-4173 during weekends or holidays when your business is closed. The Commonwealth Credit Union contact center works from Monday to Friday, 8:30 AM to 5:00 PM. Similarly, on Saturdays, the times are between 9:00 AM and 12:30 PM. This way, the members will be assisted on some workdays and weekends.

Commonwealth Credit Union customer service offers some particular addresses for email inquiries. The company's address for a business partner or related questions is communityrelations@cwcu.org. Regarding the apps, if your issue is only CCU Card Monitor+, you can send an email inquiry to cardservices@cwcu.org. Similarly, for CCU Mobile, you can email an inquiry to onlinebanking@cwcu.org. Commonwealth Credit Union email is recommended as the mode of contact. However, a response will be sent within two to three business days during business hours. It is, therefore, suitable for non-time-sensitive issues.

The Commonwealth Credit Union corporate headquarters is at PO Box 978, Frankfort, Kentucky 40602-0978, United States. Members can also visit any of their branch locations for help. To find a nearby branch, visit the Commonwealth Credit Union website and use the branch locator tool by entering your address, zip code, city, and state. Some of the branches are in New York, such as the Pace Plaza branch at 1 Pace Plaza, USAlliance Financial FCU at 200 Vesey Street, and the CVS location at 140 Church St. This list of branches ensures there will be nearby branches where people can walk in and receive service.

The Commonwealth Credit Union contact center operates on weekdays between 8:30 AM and 5:00 PM and on Saturdays between 9:00 AM and 12:30 PM. During out-of-hours contact, there is online support or emails that can be forwarded to get a response the following business day. The member can use secure messages through digital banking, which is accessed through the mobile application or Internet banking. Any inquiries made after 5:00 PM were answered the next business day.

The Commonwealth Credit Union website offers a "Contact Us" form for generic questions. Members can enter their name, email address, and message or select one option: Member Service, Loan Information, Online Banking, or Marketing Information. The contact form is yet another easy way for members to get assistance at their convenience as they may need it. Access to Commonwealth Credit Union customer service is through phone calls, emails, in-branch visits, and online tools for members' support and engagement.

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Contact Information

Commonwealth Credit Union Website:

Commonwealth Credit Union Help Center:

Corporate Office Address:

Commonwealth Credit Union
P.O. Box 978
Frankfort, Kentucky 40602-0978
United States

Other Info (opening hours):

Hours:

Contact Center

Monday – Friday: 8:30am - 5:00pm

Saturday: 9:00am - 12:30pm

More contact details

Summary of Commonwealth Credit Union Customer Service Calls

2 TOTAL
CALLS
01:30 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Commonwealth Credit Union?

Payments and Charges Question:

  • “Fraud lock in my card”

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