Contact Commercial Bank Customer Service

People sometimes prefer to express their concerns in writing rather than discuss them on the phone. The email address to contact the support team for help and information is customerservice@cbtn.com. You are welcome to use the Commercial Bank email facility to communicate in writing with customer service. Customer service reads all emails received and will respond to you. You can expect a response to your email within 2 to 3 operational days.

Customers who encounter problems resolving a specific banking problem can request an appointment with a senior representative at Commercial Bank headquarters. The headquarters is at Commercial Bank, 6710 Cumberland Gap Parkway., Harrogate, Tennessee 37752, United States. People who can’t visit the office can write a detailed letter and mail it to headquarters. However, this process takes time, which is why it is not recommended for urgent matters.

Commercial Bank customer service operational hours are Monday through Thursday from 8 AM to 4 PM, and Friday from 8 am to 6 pm. Customer service is closed on Saturday and Sunday. Outside these hours, you can still send emails to customer service if you have urgent matters to discuss. One of the Commercial Bank customer service team representatives will reply to you as soon as possible during operational hours.

On the Commercial Bank website, you’ll find information about how to contact customer service online. Go to the website and click “Contact Us” to find the page with all the contact details. The details are provided in a logical way to make it easy to find what you are looking for. Alternatively, you can fill out the contact request form on your screen. Ensure that all the applicable fields are completed, and then submit the form. This makes sure the Commercial Bank customer service team will review and respond to the form as soon as possible.