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1.5

We purchased a comfort star and it was installed by a licensed hvac guy .lines were vacuumed the correct amount of freon was calculated for 40 ft of line & weighed in .1 yr later outdoor fan went out and I called comfort star spoke to Charlotte she transferred me to Alex he transferred me to another Alex sent them serial number and model and they said they would call me back no call back so I call again and again and again no luck !!! Bad customer service once you pay .never again will I buy a comfort star.

Reason of review: Poor customer service.

Location: San Francisco, California

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Guest

unless you use the units everyday for a/c, tiny bugs crawl into the discharge tube and clog it. the unit then leaks indoors.

my installer has been trying to figure out how to prevent this to no avail.

a small screen will also clog up with water deposits causing the same problem. any suggestions?

Guest

I have very big problems with Comfortstar ac/heat unit. It doesn't work, it doesn't turn on, when I try to contact customer service they told me that they doesn't work with customers they just work with dealer, so I cannot order a part to change.

Horrible company, horrible service.

DO NOT BUY IT. NEVER!!!!!

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