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I had a pair of winter boots, but this year, the rubber began to crack all over.I first tried their site, without any response, and with the site crashing each time I tried to upload a representative picture.

I took the boots, which are now not wearable, to my local Columbia store in Kittery ME, where the manager told me to try the Warranty website (they are over a year old though) or to try the main customer service site again.Again, the site crashed, and when I finally got it to go through without a picture, it simply said "FORBIDDEN

Invalid authenticity token." I have bought many things from Columbia over the years, but the frustration over trying to get some customer service for these highly defective boots has been disappointing and without any customer service contact available, I won't do so in the future.

Review about: Winter Boots.

I didn't like: Lack of communication, Not helping the customer.

Review #611615 is a subjective opinion of a user.

Customer service
Value for money
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Let the company propose a solution

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Strongsville, Ohio, United States #1249693

Columbia winter boots will not hold up, don't waste your money.

East Providence, Rhode Island, United States #1195890

same thing just happened to me!!

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