Columbia Sportswear - Columbia women's boots totally came apart

13 of 75 Columbia Sportswear reviews

$130 pair of boots worn maybe 12 times, stored in closet, started falling apart when I was outside in the cold. Columbia does not back the boot! DO NOT EVER BUY their footwear!

Charles G. (Customer Care)

Nov 21, 11:45 PST

Hello Angela,

Thank you for sending me the pictures, I do appreciate it. Unfortunately, your boots are no longer under warranty. All our footwear have a limited 1 year warranty. This warranty is based on the date of purchase with a proof of purchase, absent a receipt we use the manufacture date. I am sorry to be the bearer of bad news, and I do thank you for contacting Columbia Warranty.

Charles G

Customer Service Rep 1|WarrantyColumbia Brands USA, LLC

Columbia/Sorel/MHW

1-800-622-6953 (option 3)

Monday - Friday 8 AM - 5 PM Pacific Standard Time!

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Customer service
Value for money
Warranty
Exchange, Refund and Cancellation Policy

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$130
Review category
Footwear and Clothing
review #959003

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13 of 75 Columbia Sportswear reviews
Anonymous

Dec 22, 2016 #1259587 Spokane, Washington, United States

I had the same issue. The plastic on my boots shattered after wearing them for the second time. (They were approx four years old and stored inside.
I have sorrels from the early eighties that are still perfectly fine. Are sorrels now made by Columbia?
I used to like Columbia clothing and had thought to just not buy shoes or boots...but by the sounds of it they do not take responsibility for manufacturing problems so I am going move on. Any suggestions for companies who back up their products would be appreciated.
Former Columbia shopper

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Anonymous

Dec 17, 2016 #1257087 Richland, Washington, United States

I have the same issue, just pulled out a pair of boots and the lowers have disintegrated. They are 5-6 years old but worn < 20 times. I have a pair of irish setters that I wore out putting a couple hundred miles/year hiking & hunting they lasted 7 or 8 years. Now working on a pair of Danners doing the same thing. If you're going to spend the $$$ on boots don't spend it on Columbia boots.

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