Columbia Sportswear - Columbia shoes TERRIBLE QUALITY

2 of 74 Columbia Sportswear reviews

Columbia Sportswear lost me as a customer forever and ever.I paid $200 for a pair of trekking shoes in a reputable shopping mall in China as I was traveling there.

In 20 days they broke. That shopping mall was kind enough to send me a replacement, and guess what, 20 days later, the replacement pair started to tear again!! I turned back to Salomon, the brand that's actually trustworthy. Not only does Columbia manufacture and sell shoes of inferior quality that don't live up to basic standards, their customer service is absolutely horrible.

Since I didn't purchase the shoes in the US, Columbia refused to take action.

When I complained on their Facebook Page, Columbia BLOCKED me on Facebook, so that I wouldn't taint their wall with truth.You have lost me forever and ever as a customer with your inferior quality, lack of standard, and horrible customer service.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Website
Delivery Service
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Advertised vs Delivered
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Value for money
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Warranty
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  • What I liked
      No items
  • What I disliked
    • Rude customer service
    • Not helping the customer
    • Defective product

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
$200
Product or service
Columbia Sportswear Trekking Shoes
Review category
Footwear and Clothing
review #1004602

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2 of 74 Columbia Sportswear reviews

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