Columbia Sportswear - Bad design / worse customer service

17 of 75 Columbia Sportswear reviews

Bought zip-off pants/shorts.I am a petite person but their pants are totally disproportionate comparing waist and thighs.

Even though I bought bigger pants and use belt, the fabric around zippers is so tight that when I sit it actually gives me deep impressions. This causes tension on zippers and fabric is tearing around them. I called customer service but they just give you bunch of run around. You have to ship it to them, pay for shipping, they will try to fix it, which they can't ...

like they can add fabric to relax pants?! Make it easier on customer: take those pants back in store and give me store credit! Of course not.

They want you to give up.Bad service and worse design and vice versa!

This review is a subjective opinion of a user.
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Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money
Customer service

Reason of review:
don't call me, communicate only via email
Preferred solution:
Full refund
Monetary loss:
Product or service
Zip Off Pants Convertible Shorts
Review category
Footwear and Clothing
review #903239

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17 of 75 Columbia Sportswear reviews

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