Contact Columbia Gas of Ohio Customer Service

If you prefer to write your concerns, you can use the Columbia Gas of Ohio email system. Customer service reviews all emails, and you can expect a response within 2 to 3 working days. Call customer service, and don't send an email for issues where an immediate response is needed. For app support, you can email mobileapp@nisource.com. Emails to the Partner in Safety have to be sent to ohiotrainingcenter@nisource.com. For accessibility issues, email accessibility@nisource.com.

The official Columbia Gas of Ohio street address is its corporate office address. The office is at Columbia Gas of Ohio Inc., 290 W Nationwide Blvd., Columbus, Ohio 43215, United States. If you want to mail letters or documents to the company, you have different Columbia Gas of Ohio mailing addresses to use. For payments, the address is PO Box 4629, Carol Stream, IK 60197-4629. Inquiries about bankruptcy notices must be addressed to Revenue Recovery, PO Box 117, Columbus, OH 43216. Other correspondence can be sent to PO Box 2318, Columbus, OH 43216-2318.

Columbia Gas of Ohio's regular customer service hours are Monday through Friday from 7 AM to 7 PM ET. You can speak to an agent during these hours and receive immediate assistance. Gas emergencies are attended to as soon as possible. Thus, emergency service has no fixed hours of operation. It assists as quickly as possible 24/7.

The Columbia Gas of Ohio website is part of customer service, and you can contact the company via the site. Go to the website and click on the "Chat" icon at the bottom right corner of the screen. The company's virtual assistant will try to help with topics such as billing, payments, outages, emergencies, and more. During business hours, you can chat with a live agent. You can also follow the company on Facebook, Twitter, LinkedIn, and YouTube and send the support team messages via social media.