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Contact Columbia Gas of Ohio Customer Service

How to Reach a Person at Columbia Gas of Ohio

Verified Contact Information

Toll-Free Number:

  • 1-800-344-4077
Call customer service
Send Message

Customer Service:

  • 1-800-464-7726
    App Support
  • 1-800-750-0750
    Ohio Relay - TDD/TTY
  • 1-614-322-3825
    Partner in Safety
  • 1-800-877-8973
    Sprint Relay - TDD/TTY
  • 1-800-440-6111

Columbia Gas of Ohio Emails:

Accessibility
Customer Service
App Support, Partner in Safety

Columbia Gas of Ohio Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Columbia Gas of Ohio Phone Number
1 (800) 344-4077
Average Hold Time
00:01:55
Average Calls duration
3 minutes
Columbia Gas of Ohio Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
Contact Method Distribution
100% phone
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Columbia Gas of Ohio?

Most Popular Number:

(800) 344-4077

The easiest way to contact the company is to call Columbia Gas of Ohio customer service at the toll-free number 1-800-344-4077. If you encounter problems reaching this number, call the other general Columbia Gas of Ohio phone number: 1-800-464-7726. For app support, call 1-800-750-0750. If you need information about the Ohio relay, call 1-614-322-3825. To make contact with Partner in Safety, call customer service at 1-800-877-8973. For the sprint relay, call 1-800- 440-6111.

If you prefer to write your concerns, you can use the Columbia Gas of Ohio email system. Customer service reviews all emails, and you can expect a response within 2 to 3 working days. Call customer service, and don't send an email for issues where an immediate response is needed. For app support, you can email mobileapp@nisource.com. Emails to the Partner in Safety have to be sent to ohiotrainingcenter@nisource.com. For accessibility issues, email accessibility@nisource.com.

The official Columbia Gas of Ohio street address is its corporate office address. The office is at Columbia Gas of Ohio Inc., 290 W Nationwide Blvd., Columbus, Ohio 43215, United States. If you want to mail letters or documents to the company, you have different Columbia Gas of Ohio mailing addresses to use. For payments, the address is PO Box 4629, Carol Stream, IK 60197-4629. Inquiries about bankruptcy notices must be addressed to Revenue Recovery, PO Box 117, Columbus, OH 43216. Other correspondence can be sent to PO Box 2318, Columbus, OH 43216-2318.

Columbia Gas of Ohio's regular customer service hours are Monday through Friday from 7 AM to 7 PM ET. You can speak to an agent during these hours and receive immediate assistance. Gas emergencies are attended to as soon as possible. Thus, emergency service has no fixed hours of operation. It assists as quickly as possible 24/7.

The Columbia Gas of Ohio website is part of customer service, and you can contact the company via the site. Go to the website and click on the "Chat" icon at the bottom right corner of the screen. The company's virtual assistant will try to help with topics such as billing, payments, outages, emergencies, and more. During business hours, you can chat with a live agent. You can also follow the company on Facebook, Twitter, LinkedIn, and YouTube and send the support team messages via social media.

PissedConsumer Club

Contact Information

Columbia Gas of Ohio Website:

Columbia Gas of Ohio Help Center:

Corporate Office Address:

Columbia Gas of Ohio Inc.
290 W Nationwide Blvd.
Columbus, Ohio 43215
United States

Other Info (opening hours):

Mailing Addresses:

For payments

P.O. Box 4629

Carol Stream, IL 60197-4629


For other correspondence

P.O. Box 2318

Columbus, OH 43216-2318


For bankruptcy notices

Revenue Recovery

P.O. Box 117

Columbus, OH 43216

More contact details

Fax:

+1-866-234-2872

Summary of Columbia Gas of Ohio Customer Service Calls

5 TOTAL
CALLS
03:20 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Columbia Gas of Ohio?

Request for Information Question:

  • “Request billing change”

Product/ Service Question:

  • “Smelling a gas leak around the meter at my son’s house, 26828 E Oviatt Rd, Bay Village oh 44140”

Other Question:

  • “Iniciar mi servicio de gas”

Compare Columbia Gas of Ohio Customer Service To

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