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1.0

Worst move ever. I've moved with professional movers several times.

Colonial is"The Worst"...truck, too small arrived finally at 5pm and then they started telling me all of the "extra charges' for using their shrink wrap...seriously! Then about 8pm they said they needed a bigger truck so they would finish loading the items outside into the current truck and be back at 6am "with coffee and donuts" and load everything into a larger truck. This was after their 18 wheeler that was inroute never showed! Mind you my be was disassembled so I went to a friend's for the night.

We arrived back at 615am, no one here. At 745 spoke with the office, answers for what was going on. At 830 spoke with CS Mgr, very rude woman, truck is 2 to 3 hours our and "we must have been wrong" in our original info we provided. Also she asked if we lived where the roads are whindy.

Funny thing, they used Redfins virtual tour and we booked months in advance...Google Earth shows you everything.

A logistics person could have had this running smooth as butter. They are a DOUBLE THUMBS DOWN!!!BUYER BEWARE, I'M NOT JUST RANTING...THEY SCREWED UP BIG TIME.

Reason of review: Poor customer service.

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