Colonial Life Phone Numbers and Emails

Toll-Free Number:

  • (800) 325-4368
Send Message

Customer Service:

  • (800) 256-7004
    Administrator support
  • (800) 438-6423
    Agent support
  • (866) 531-2022
    Broker support
  • (803) 798-7000

Colonial Life Emails:

Customer Service
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Colonial Life Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Colonial Life is 8003254368. 57% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Friday, while the shortest are on Saturday and Sunday.

  • Be prepared for the call as Colonial Life may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact Colonial Life Customer Service?

Most Popular Number:

(800) 325-4368
Total calls: 54 Issues resolved: 4 Last call: Apr 22, 2024

Colonial Life customer service phone number is 800 325 4368. The support number is accessible Monday through Friday from 8 a.m. to 8 p.m. ET. Plan administrator support is available at 800 256 7004. The operation period of the customer care department is Monday through Friday from 8 a.m. to 7 p.m. ET. The broker support telephone number is 866 531 2022 while the Agent Colonial Life customer service is available via 800 438 6423.

Colonial Life address is P.O. Box 1365 Columbia, SC 29202-1365. The headquarters place various key departments of the company. The address of the corporate office serves as mailing, which customers can use to write requests and reports to the head office of the company. The response can come in 10-15 days. If you want to file the claim, use the fax via 800 880 9325.

The Colonial Life email is not available on the platform. To reach the support representatives in a written way you can use the mailing address. Whether you want to file the claim, use the company's website. Open the official platform of the company, scroll down and press File a claim. Complete the login procedure and describe the message you have.

To reach the Colonial Life contact team via the application, download it from the mobile store. The Colonial Life customer service works 24/7. You can create an account or log in to start the online chat and receive an instant response from the AI bot. You can manage the account setting via the application, and get notifications connected to special offers or discounts.

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Contact Information

Colonial Life Website:

Colonial Life Help Center:

Corporate Office Address:

Colonial Life
1200 Colonial Life Blvd W
Columbia , South Carolina 29210
United States

Other Info (opening hours):

Mailing Address:

Chief Privacy Officer/Privacy Office

2211 Congress Street, B267

Portland, Maine 04122

Colonial Life and Accident Insurance Company

P.O. Box 1365

Columbia, SC 29202-1365

Additional Fax Number:

Claims +1 (800) 880 9325


Monday - Friday: 8 am - 7 pm ET

More contact details


+1 (800) 561 3082

Colonial Life Rating Based on 4 Reviews

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Summary of Colonial Life Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Colonial Life?

Request for Information Question:

  • “Checking on claim”
  • “Need to talk to someone”
  • “Customer support”

Product/ Service Question:

  • “Insurance benefits”
  • “Loan”
  • “Need insurance cars emailed 18”

Activation/ Cancellation Question:

  • “I cancelled my policy, still waiting on check”
  • “Cancel flood insurance”
  • “To cancel insurance”

Payments and Charges Question:

  • “Pay a bill”

Staff Question:

  • “Customer service representatives rude and refuse to let me speak to her boss”

Other Question:

  • “Claim for hospital stay”
  • “To make a claim”
  • “Claim”

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