Not resolved

Purchased a large leather Cole Haan duffle for over $400 and after only the 6th time using it on weekend trips, the outside construction of the bag was exposed through the leather.Emailed, phoned and left messages with numerous customer service agents that repeatedly transferred me to someone else that were all dead ends.

After a month, I finally reached the appropriate person, they evaluated the bag and was I advised that I must pay for the repair. REALLY?

This response is deplorable.I have been a customer for years and will now switch to another luxury brand knowing they do not take care of their customers when merchandise is defective.

Review about: Leather Duffle.

Review #833985 is a subjective opinion of a user.

PRODUCT OR SERVICE Cole Haan Wayland Handbag
Reason of Review / Monetary Loss Bad quality / $400
Preferred solution Fix or replace damaged merchandise

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