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Yes i have had a bad experience,i bought a smart looking pair of shoes for my grandson for xmas gift, i needed to exchange for half size difference.After 10 days i noted another charge for the shoe to my account. The customer service rep explained this is their policy my refund for exchange pair will show up in my account in 5-7 business days....unfortunately for me this will cause me to have overdrafts ,im on fixed income .They also said its soecified in return policy...which is untrue....ive copied the policy and it states refund FIRST...then exchange....which is still a terrible method....just dont understand why they are unable to exchange an item without implicating my bank account.....its an unauthorized charge to my account...unnecessary...and hurts me in my pocketbook.....in by no means well off and will have reprucussions for 3 months forward as a result of this unexpected charge....im very hurt by their action.....i thought to cancel the order to save myself the incoming overdrafts as result of this unexpected charge....i would then reorder next month.....unfortunately..they would not allow me to cancel the order.....????.....this really hurt me financially...in certainly not a person who is buting from cole haan on regular basis...not everyone is rich.....i want to give these to my grandson who is in dental school ...i saved for 2 months to buy these shoes....boy oh boy....what a mess for me.....ill have to sacrifice alot until soring....fixed income is tough life .

Reason of review: Return, Exchange or Cancellation Policy.

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