Cincinnati, Ohio
1 comment
Not resolved

The new Coldwater Creek sure isn’t what it used to be.I purchased a jacket and followed the washing instructions on the inside label.

The first time I washed it, it came out of the washer with the side seam torn and frayed. There’s enough fabric inside to hold the stitches of the seam. I had lightly worn it only twice. When I called customer service they would not replace the jacket.

They do not consider this a manufacturing defect. I couldn't believe it! Well-made clothes don't tear at the seam the first time they are washed. The customer service supervisor reprimanded me for not sending it to the dry cleaners even though the tag on the jacket and the instructions for this item on the website say to machine wash.

I won't be shopping at Coldwater Creek again.

Quality is not consistent and by not honoring returns for defective merchandise their customer service policies are unethical.

Review about: Linen Boyfriend Jacket Style Number 55051.

I didn't like: No returns for defective product.

Review #900468 is a subjective opinion of a user.

Advertised vs Delivered
Diversity of Products or Services
Delivery Service
Price Affordability
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Customer service
PRODUCT OR SERVICE Coldwater Creek Jacket
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Replace the item or provide full refund

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There is a typo in my post. It should say there was NOT enough fabric to hold the stitching on the seam.

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