Contact CoinTracker Customer Service

Because there is no published telephone number, most people contact customer service by using one of the CoinTracker email addresses. For legal-related inquiries, send your email to legal@cointracker.io. If you have security concerns, email the details to security@cointracker.io. For general customer service, you can send an email to support@cointracker.com. Customer service responds to all email inquiries received.

You can request an appointment with a senior representative if you have complex issues to discuss. CoinTracker headquarters is located at CoinTracker, 95 3rd St, Fl 2 Ste 251, San Francisco, California 94105, United States. If it is not possible to visit the office, you can send a detailed letter to the headquarters. The mailing address is the same as the address given above. However, it takes a longer time for the CoinTracker customer service team to respond to mail inquiries. Therefore, it is not recommended for quick help.

The CoinTracker customer service hours are not published. The support team endeavours to assist as soon as possible. If you need customer service at any time of the day or night, the best is to visit the official website, where you’ll find answers to many of your questions. The website is available 24/7. You can also initiate a chat with the helpbot via the website 24/7. If an agent is not available, the helpbot Chatoshi will take messages and assist where possible.

You can contact the support team via the CoinTracker website. Browse through the help centre section. There you'll find articles on troubleshooting, account management, subscription plans, tax reporting, and more. If you’re signed into your CoinTracker account, you have access to Chatoshi, the helpbot. It will assist or take a message for a representative to come back to you as soon as possible. You can also follow customer service on Facebook, Instagram, YouTube, and X.