CoCard Phone Numbers and Emails

Toll-Free Number:

  • (800) 882-1352

Customer Service:

  • (800) 882-1352
  • (615) 783-0230

CoCard Emails:

Customer Service
Marketing Inquiries

CoCard Contact Information

CoCard Website:

CoCard Online Chat:

Corporate Office Address:

CoCard Marketing Group, LLC
210 25th Avenu North, suite 508
Nashville, Tennessee 37203
United States


+1 (615) 783 0231
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How to contact CoCard

Customers reach out to card companies for customer support regarding various issues including:
- Refunds
- Lost card
- Account
- Paycheck copies
- Transactions issues
- Payment issues
- Fraudulent activity
- Log in issues
- Card activation
- Claim/Dispute
- Balance inquiry

Depending on the issue at hand, you may be asked to provide particular information or documents as discussed below.


Often, customers seek refunds for unfair charges such as items that were not delivered, low-quality products, incorrect billing, or unauthorized charges. Most card companies recommend that you first seek a refund directly from the merchant.

As such, card issuers will require the following papers or documents:
- proof that you contacted the merchant to dispute the charges;
- order details;
- receipt or invoice;
- terms of purchases to help determine whether you are eligible for a chargeback.

Therefore, save emails and screenshots of your correspondences with the merchant to provide proof that you disputed the charge. Some card issuers provide a form that you are required to fill, while others offer an in-app or on-website feature where you select and report an issue with the particular transaction.

Fraudulent activities

Some commonly reported card fraudulent activities include someone opening a credit card by your name and your card being used to make online transactions without your authorization.

If you notice any fraudulent activities on your card, call the card issuer’s customer service immediately and provide proof of the fraudulent activity e.g.:
- transaction history in the case of a fraudulent charge
- email or notification that indicated that there is a card under your name

It is also recommended that you file a police report and complete an ID theft affidavit. Check with the credit bureaus to establish whether your credit score has been affected negatively and issue a fraud alert with the bureau to protect your credit score.

Card activation

To activate your card you will need to log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

If you are not able to activate the card online, call customer service with the following at hand:
- The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
- Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account.

Account set up and login issues

For calls regarding account set up and card issuance, most card issuers require the following:
- government-issued ID such as a passport or driving license;
- social security number;
- proof of income.
For online card application and account set up, you will need to provide your first and last name, email address, phone number, and make a deposit.
Usually, during login, you are required to verify your phone number and/or email address to retrieve your password in the future in case you forget. As such, if you have account login issues, a new password reset link or code will be sent to your verified email or phone number.

If you still can’t get into your account, call customer service. You may also be required to verify that you are the account owner. For instance, you may be asked about the account number and a brief history of the last transactions.

In cases where fraudulent activity or identity theft is suspected, you may be asked to produce your photo ID for the customer service representatives to verify that you are indeed the legitimate account owner.

More information


CoCard Privacy Policy
In connection with The Client's transaction, CoCard may obtain information about The Customer and The Customer's business as described in this notice. Information CoCard receive from The User of Website on applications and other forms. Information about The Customer's transactions with CoCard's' affiliates or other. Information CoCard receive from a consumer reporting agency (e.g. Website may disclose all of the information collect, as described above to companies that perform marketing on Company's behalf or to financial institutions with whom CoCard have joint marketing agreements. CoCard may make such disclosures about The User as a consumer, customer, or former customer. CoCard may disclose nonpublic personal information about The Client of CoCard as a consumer, customer or former customer, to non-affiliated third parties as permitted by law (i.e. CoCard restrict access to all nonpublic personal information about The User of Website to those personnel who need to know that information in order to determine The Customer's eligibility for products and services, and to provide The Customer with products and services, and to others who are subject to confidentiality provisions and restrictions that prohibit the use of that information beyond performance of specified services.
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