Customers can reach the agent via one of the two published helplines, depending on the purpose of their consultation. The toll-free number, (855) 771-3667, is for support with festival ticketing. Those with legal issues and inquiries can contact Coachella customer service at (833) 391-0116. Calling the company agents is best for urgent issues and concerns due to their quick responses. However, it might not always be the most feasible method, especially if the matter is complex or sensitive.
You can contact Coachella via several emails. For general inquiries about the company's products and policies, write to info@coachella.com. Those consulting for partnership questions can use sponsorship@coachella.com to reach the appropriate department during Coachella's hours. The email address ada@coachella.com is for assisted listening queries. Customers seeking to change or deactivate their mobile numbers can submit a request to smshelp@aegpresents.com. For legal and privacy inquiries, use privacypolicy@aegworldwide.com to reach out. Lastly, support@coachellamerch.zendesk.com is the email to request help with shop merchandise or discuss related queries.
Anschutz Entertainment Group, Inc. is headquartered in the United States at 800 West Olympic Blvd., Suite 305, Los Angeles, California 90015. Customers with complex issues and concerns can visit the Coachella address for better assistance during working hours. When doing so, make an appointment in the relevant department beforehand for convenience. If it is difficult to arrive in person, send a letter to the company headquarters and expect to be assisted within a few days or weeks.
Coachella's customer service is available seven days a week at different times. Users consulting on weekdays can reach out between 8:00 AM and 10:00 PM CST for efficient assistance. Meanwhile, the working hours on weekends are from 12:00 PM to 10:00 PM CST. Contacting the agents between these times will ensure efficient aid, regardless of the means. However, please provide all relevant details for better service.
To access Coachella's chat support, visit the AXS Support Centre and look for the live chat option, typically at the bottom right corner of the page. To initiate the chat, provide the required details, including your order number and email address associated with your Coachella Fan Account. For a smooth experience, be logged into their registered accounts with all their details ready. Those consulting for common queries can find their answers in the FAQs section. The Coachella website also features links to follow the company on Facebook, Instagram, YouTube, TikTok, Pinterest, and Snapchat for information and updates.
