Coach - Quality has deteriorated

48 of 211 Coach reviews

Bought a leather laptop bag for almost $900. In over arguably a short span of time, was damaged by ordinary wear and tear - and by ordinary I mean carrying the weight of a Macbook Air and academic paperwork (the plastic frames at the corner were showing). I own/have owned other Coach bags and this is the first time this has happened. This is especially odd since a leather laptop bag/brief is supposed to be tougher than ladies handbags.

Company did not offer redress but only recommended their repair shop, which will charge me $180. Such a disappointment.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Not stand behind their products

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Coach Laptop Bag
Review category
Luxury / Jewelry
review #816709

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48 of 211 Coach reviews

Mar 25, 2016 #1134073

i agree. the quality has deteriorated. the patent leather straps on two fairly new bags i have both split and frayed

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