Coach - Poor Quality and Customer Service

24 of 211 Coach reviews

I called Coach and advised them of a defect with a pair of shoes I received for my birthday and how disappointed I was.The customer service representative first stated their warranty for 60 days and then said "That does happen".

I could not believe this response when I told her it was a defect with the shoe. There was no empathy statement and no resolution. I was hoping I may be able to possibly send in for repair or something. I loved these shoes.

I will never personally purchase Coach again because of the terrible service I received when I have a product with a defect.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Quality

Reason of review:
Bad quality
Preferred solution:
replaced
Monetary loss:
$100
Product or service
Coach Sandals
Review category
Luxury / Jewelry
review #893075

Author wants to be contacted by the company. Learn more

Had an experience with Coach? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
24 of 211 Coach reviews
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Coach.
Filing a new complaint about
×