Coach - Packing of Gift - HORRIBLE

181 of 211 Coach reviews

My ordered arrived today. Box it shipped in was fine and in a plastic bag to protect it from the snow. (Thank you UPS). Inside I found a mangled box that was obviously put in the shipping box that way.

Really - this is the quality customer service that Coach provides, not only on an expensive gift but during the holidays? I now have to go to the Coach store to get an additional box and possibly return the item. Thanks so much for making this gift stress free.

Next year I'll be buying Dooney and Bourke if nothing else for their customer service!

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Luxury / Jewelry
review #462927
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181 of 211 Coach reviews

Jul 16, 2015 #1008244

Ew Dooney and Bourke is not cute girl... Anywhere but Dooney and Bourke

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