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I have purchased around 9 coach purses and have been disappointed with their company policies twice now. First, I had a purse that was broken and they had me pay for shipping to and from them for repair.

They claim they stand by their product and is lifetime guarantee. Right? At that point I swore I would NEVER buy a coach product again. I happen to like my wallet that I had from them for awhile and was due to have new one.

At Christmas they had a sale and I bought a new one. I put the box away until I wanted to change out my wallet (45 days after I purchased it). I open the box to find a plastic looking wallet. Very cheaply made.

I think I could buy a knock-off for cheaper that looked better.

I called customer service to find they will not let me return it to purchase another item. Shame on you coach......you will NEVER get me to purchase ANYTHING from you again.

Reason of review: Bad quality.

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Desteni Tpn

If you know a product is LOW Quality then why purchase them??? I am sure there is something positive about your Coach bags or you would not have purchased them!

I have purchased quite a few Coach bags and I have not had a problem at all. The 1941 Collection is my bags of choice and compare to the other designer bags on the market, the Coach 1941 Collection if it my needs!

Thank you for the info. regarding your experienceA

Guest

I have 4 handbags and 2 wallets - but will not have a 5th because they cancelled the order and did not tell me! Only agreed to refund when I chased the product.

No apology or offer to resolve. Appalling service for high-end product.

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