Coach Australia Phone Numbers and Emails

Customer Service:

  • +6 129 719 2564
    Coach Birkenhead Point Outlet
  • +6 129 411 6944
    Coach Chatswood Chase
  • +6 129 266 5145
    Coach David Jones Sydney
  • +6 129 746 2564
    Coach Homebush Outlet
  • +6 128 666 0600
    Coach Queen Victoria Building
  • +6 129 700 9827
    Coach Sydney International Airport
  • +6 129 232 8493
    Coach Westfield Sydney
  • +61 180 026 2246

Coach Australia Emails:

Customer Service
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Coach Australia Contact Information

Coach Australia Website:

Coach Australia Online Chat:

Corporate Office Address:

Coach Stores Australia Pty Ltd
19 O'Riordan Street
Alexandria, New South Wales 2015

Other Info (opening hours):


Monday - Friday: 9:00 am - 5:00 pm

Saturday- Sunday: Closed

Additional Addresses:

Coach Sydney International Airport:

Sydney Airport, B2/765 Departure Plaza,

Mascot NSW 2020, Australia

Coach Chatswood Chase:

Chatswood Chase, Shop G051/345 Victoria Ave,

Chatswood NSW 2067, Australia

Coach Homebush Outlet:

Shop 3/029 Underwood Rd,

Homebush NSW 2140, Australia

Coach Birkenhead Point Outlet:

Birkenhead Point Shopping Centre Shop 55,

19 Roseby St, Drummoyne NSW 2047, Australia

Coach David Jones Sydney:

86/108 Castlereagh St,

Sydney NSW 2000, Australia

Coach Westfield Sydney:

Shops 4014 &4014A, Pitt St,

Sydney NSW 2000, Australia

Coach Queen Victoria Building:

Queen Victoria Building, Ground Floor,

Shop 24 - 26/455 George St,

Sydney NSW 2000, Australia

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How to contact Coach Australia

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.


Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

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Coach Australia Rating Based on 2 Reviews

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Coach Australia Pros and Cons

Cons: Pissed off, No response about return policy

Related Companies

Tapestry, Coach, Coach Outlet, Kate Spade, Liz Claiborne

Coach Australia reviews and complaints

Coach Australia is ranked 883 out of 2350 in Footwear and Clothing category

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