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We've been in our CLV group apartment for 6 months now and are looking to get out ASAP. On December 30th we had a pipe burst on our roof resulting in a massive flood on multiple floors, being the 10th floor out of 12, we had quite a big flood.

When we realized what happened we went to the office asap since no one ever answers the phone and were told someone might come IN A COUPLE DAYS. After a couple hours the cleaning ladies came to mop up the floor and that was it. We've made maintenance requests for them to fix it but haven't heard back, it's been 2 months now and going on our 3rd. In February we realized we had bed bugs, as pest control arrived in our apartments they told us the fixtures were full of bed bug debris.

We have never taken off the covers so we had no idea. We basically moved into an infested apartment. On top of that we were supposed to have our second treatment so we left the apt for the day which really disrupts our schedule(we work overnights) only to come home and find that it's been rescheduled not giving us any reason why. It would have been nice to have some notice since they had 2 weeks.

Now our 3rd problem. We recently lost our jobs and were behind on rent. We made a $300 payment and desperately tried to contact the CLV representative in charge of payments Anna Vinberg, to let her know we will for sure be able to pay the rest on March 3rd. I called leaving her a voice mail, emailed her, and even called our onsite reps to let them know.

Regardless they are still bringing us to court wasting our time and theirs when the remaining amount will be paid. They are a TERRIBLE company, they are so quick to grab your money while making you suffer in poor living conditions and paying extremely high rent.

Reason of review: Poor customer service.

Preferred solution: End our tenancy and pay for our relocation where we can live in a decent apartment..

CLV Group Pros: Our onsite representative nikolina.

CLV Group Cons: Bed bugs, Cockroaches, Floods, Lazy maintenance, Elevators rarely working.

Location: 485 Bank St #200, Ottawa, ON K2P 1Z2, Canada

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