Great prices, great delivery - and ink cartridges that do not print. You get what you pay for.
In my case, I got a pair of cartridges that would not print and had visible fingerprint corrosion on the contacts. I bought official OEM cartridges and my printer worked on all colors. I put ClickInk in again - making sure all cartridges were free of corrosion. The same two colors failed. I took ClickInks out and put the OEM cartridges back in. I have been printing problem free ever since.
ClinkInks agreed to refund my money. I returned the ink three months ago and I am still waiting for my refund.
My beef is not with customer care/tech support. The men and women I have talked to do a fine job. My beef is with the management. The check is printed. It is waiting for approval. There's something wrong with a company that will immediately agree to refunds then take three months to refund the money.
I used a groupon coupon to get my ink. I know I will never get my Groupon money back but I at least expect to get my money back from ClickInks. Three months and counting.
Reference number: LTK1221603056861X
More Review Details
|Product or Service Quality|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
What I liked
- Customer service customer oriented
What I disliked
- Management drags feet on refunds
- Reason of review:
- Managements failure to sign refund checks in a timely fashion.
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Ink Cartridge
- Review category
- Gadgets and Accessories
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