Contact Cleveland Water Customer Service

Cleveland Water understands how important The Customer's privacy is to The Customer Cleveland Water do not collect personally-identifying information about The User of company services unless The Client of Cleveland Water voluntarily submit that information to The Company by e-mail or other means. Cleveland Water considers any personally-identifying information as confidential and does not sell or otherwise disclose such information to third parities. Cleveland Water does provide Billing Services to other entities and municipalities. In these cases, Cleveland Water may share information with these entities as necessary to conduct normal business activities. Cleveland Water take very seriously the integrity of the information and systems that www.clevelandwater.com maintain. Cleveland Water employ reasonable security measures to protect The Client's personal information once it has been submitted to The Company The Company strive to maintain accurate information about The Client and The User's accounts.

To read more: http://www.clevelandwater.com/terms-conditions

The City of Cleveland recognizes the importance of privacy to Cleveland Water's' web site visitors. Visitors should be aware that, subject to certain statutory exceptions, most documents and records maintained by the City of Cleveland, including but not limited to electronic data, are public records under Ohio law. Therefore, information submitted through this web site may be subject to disclosure pursuant to a public records request. In order to generate usage statistics to help www.clevelandwater.com improve Company's web site, Website automatically collect certain information on every visitor to the web site. However, this information does not disclose "personal identifiers" (such as name, address, telephone number, e-mail address, etc.). Each time a request is made to view a page within this web site, Cleveland Water's' web site creates a log file capturing generic user information, Examples of this type of information includes the type of Internet browser or computer operating system The User of company services are using, the date and time The Customer accessed this site, the Internet protocol address of the individual computer (or proxy server) making the request, and the Internet address of the site from which The User of Website may have linked to this site.

To read more: http://www.clevelandwater.com/privacy-policy

Check here for answers to some of the most common questions www.clevelandwater.com receive from customers. All Cleveland Water employees wear a photo identification badge with a Cleveland Water logo. For The Customer's safety, always ask to see this identification before allowing the person into The Client's home. The Client of Cleveland Water will need to provide Customer Service with the title transfer date and the new owner's name. The new owner's responsibility begins the day the title is transferred. I'm a senior citizen and I want to know if I am eligible for discounted water service. Cleveland Water's Homestead Exemption program is for senior citizens and permanently disabled customers who meet income guidelines. I rent, but I want to pay Company's own water bill. The User will need a copy of The Client's lease agreement and photo identification. The Customer's water and sewer bill will carry the property owner's name, but will come to The Client's address.

To read more: http://www.clevelandwater.com/customer-service/faq