Customer service person called to remind me of appt. I had just scheduled the day before.
He called from a local number and asked if I got the letter. I said "no" thinking it was a letter in the mail. He then went on to insult me because he meant a letter sent to my email. Realizing this, I told him yes, I had already filled it out.
He then asked if I had had my coffee that day and what time it was where I lived. These questions were clearly inappropriate as he had a phone number close to mine. Next day I got the same thing in the mail. Directions were published online were clearly wrong and I got lost.
I should have downloaded a map and set my GPS since the center was not far and it took me 45 minutes to find the place which was not clearly marked. After arriving, I waited for 1/2 hour and finally asked how much longer to wait. They said about 15 minutes more and I walked out. MY TIME IS AS IMPORTANT as theirs is and I should have been scheduled better.
I want nothing to do with a business who operates in such an nonprofessional manner.
There are plenty of dentist out there who would be happy to have my money. They clearly do not.
Product or Service Mentioned: Clear Choice Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: be on time and give correct directions. Honor the patient as important..
Clear Choice Cons: Lack of concern, Poor scheduling, Pone customer service.