Contact Civitatis Customer Service
How to Reach a Person at Civitatis
Verified Contact Information
-
+3 491 293 9293Sustainability Team
Customer Service:
-
+3 491 078 0507
Civitatis Emails:
Customer Service
Legal
Privacy Inquiries
Media
Press Inquiries
Civitatis Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Civitatis Phone Number
+3 491 293 9293
Most Popular Civitatis Email Address
info@civitatis.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
64% phone, 36% email
Common Reasons for Contact
Request for information, activation/ cancellation and refund
Call Volume by Day
View full overview ›
Civitatis Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Civitatis Phone Number | +3 491 293 9293 |
| Most Popular Civitatis Email Address | info@civitatis.com |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 64% phone, 36% email |
| Common Reasons for Contact | Request for information, activation/ cancellation and refund |
Call Volume by Day
Contact Information
Civitatis Website:
Civitatis Help Center:
Corporate Office Address:
CIVITATIS TOURS, S.L.
Calle Coloreros 2
Madrid,
28013
Spain
Summary of Civitatis Customer Service Calls
91
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Civitatis?
Request for Information Question:
- “About a tour”
- “No confirmation of booking”
- “Pick up information”
Activation/ Cancellation Question:
- “Cancelled reservation”
- “Cancel booking”
- “My reservation got canceled”
Refund Question:
- “Refund”
- “Refund the money”
- “Money back”
Product/ Service Question:
- “Problem with transfer booked 11/9/25 T2632754”
- “I can not Access my tickets, there is no wifi and I’m at the site and 30 min from my entrance time”
- “Booking problem”
Return/ Replace Question:
- “Change booking”
- “Change”
Employment Question:
- “Job”
Website/ Application Question:
- “Personne au rdv da la. Visite idu palais normand de 13h15. Je suis devantand”
Shipping and Delivery Question:
- “I haven't got the confirmation”
Account Question:
- “Money out of my account not authorised”
Payments and Charges Question:
- “I can’t paid the tickets”
Other Question:
- “Weather”
- “Tour”
- “No pick up at 12 noon as booked”
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Civitatis