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Contact Civitatis Customer Service

Civitatis Phone Numbers and Emails

Customer Service:

  • +3 491 293 9293
    Sustainability Team
  • +3 491 078 0507
Send Message

Civitatis Emails:

Customer Service
Sustainability Team
Legal
Privacy Inquiries
Media
Press Inquiries
Sales/ Reservations
support@civitatis.com
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Civitatis Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Civitatis Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    64% phone 36% email
  • The best phone number to call Civitatis is 34912939293. 82% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Tuesday.

  • People call Civitatis mainly because of request for information, return/ replace and refund.

View full overview ›
PissedConsumer Club

Contact Information

Civitatis Website:

Civitatis Help Center:

Corporate Office Address:

CIVITATIS TOURS, S.L.
Calle Coloreros 2
Madrid, 28013
Spain

Civitatis Customer Service Reviews

1.7 / 5
Poor
Ayman F Ygs
Accident
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Company uses drivers/ car service with unexperienced drivers who hit other properties (they hit parked cars) , Notice the accident and step out of their vehicle to examine damage and then refuse to report it( Hit and run) ignoring the fact that there are security Cameras that monitor everything.
So Far no one contacted me to discuss any peaceful resolution...accident happened on Wed. Nov. 6th at 7:23PM in front of 3 Mitchell Pl , NYC ny 10017 Beekman tower hotel
For your own Safety ...please do not use their transportation or their dis-honest drivers

Laura A Tbp
Refund
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Civitatis said the money would be refunded within a week. Up to now nothing has been received but it's not a week yet.

Summary of Civitatis Customer Service Calls

60 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Civitatis?

Request for Information Question:

  • “About a tour”
  • “No confirmation of booking”
  • “Pick up information”

Return/ Replace Question:

  • “Change booking”
  • “Change”

Refund Question:

  • “Money back”
  • “Refund”

Payments and Charges Question:

  • “I can’t paid the tickets”

Activation/ Cancellation Question:

  • “Cancel payment”

Other Question:

  • “My reservation”
  • “Tour reservation”
  • “Remboursement”

Compare Civitatis Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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