The company has published a toll-free helpline, 1-888-330-5008, for US and Canada-based clients to consult for information and assistance. Those contacting the customer service team in the CityPASS headquarters can use 1-208-787-4300 to call or message between business hours. For consumers in Australia, +6-128-005-5729 is the contact number for the respective branch. Clients in Mexico can call the CityPASS phone number +52-554-169-2589 for assistance from the respective agents. The company also has an office in the United Kingdom, and +44-203-287-8369 is its contact number. Users seeking efficient assistance can call CityPASS customer care Monday through Sunday between 9:00 AM and 7:00 PM ET.
CityPASS has three official emails for different purposes. Users requesting general information about the company’s services and offerings can write to CityPASS customer service at info@citypass.com. To discuss media-related concerns with the relevant agent, submit a request to facebook@citypass.com. The CityPASS contact email, mediarelations@citypass.com, is also available for similar purposes. Customers emailing their concerns should elaborate on the issue as much as possible and provide a clear subject line to get directed to the relevant department for assistance.
Users unable to receive satisfactory solutions to their problems online can consult the CityPASS corporate office at 27 Arrow Root Lane, Victor, Idaho 83455, United States, for better assistance. That would be best for complex issues and concerns. However, you should book an appointment in the relevant department over the phone beforehand and arrive during office hours. If that seems inconvenient, send a letter to CityPASS customer service and expect an answer within a few days or weeks.
To contact CityPASS customer care online, open the company website in your browser and click Submit a Ticket on the homepage. That will direct you to a form on a new page. Complete it by providing all the required information and submit it between business hours. Once you do that, the agents will review the request and email you to let you know if the return was approved. If a card refund is approved and applicable, users may need to send their card before processing.You should note that the entire procedure can take up to seven days. Client seeking immediate solutions to their problems can click on the chat icon at the bottom right corner of the screen to seek 24/7 assistance from the chatbot. If the issue is specific or complex, request to contact the CityPASS customer service agents during working hours.
