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Contact Citymapper Customer Service

Citymapper Phone Numbers and Emails

Customer Service:

  • +44 792 600 2746

Citymapper Email:

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Citymapper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Citymapper is 447926002746.

  • The longest wait times are on Friday, while the shortest are on Saturday.

  • People call Citymapper mainly because of cards, activation/ cancellation, payments and charges.

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How to Contact Citymapper?

How to Contact Citymapper?

The Citymapper phone number is a great and reliable way to have your questions and concerns addressed. No matter what your question is—resolving charges, making a payment, inquiring about employment—the Citymapper customer service team promises to provide the best possible assistance anytime you call. For the best experience while calling Citymapper contact, dial +44 792 600 2746. Note that the best time to call them is during weekends as wait time is usually shorter. Requests for replacements or refunds, returns, and questions about goods or services are the most typical reasons individuals contact them.

Citymapper service contact email can be through the official email support@citymapper.com. For issues concerning the Citymapper app, you can contact the support team through this email address. This is mostly for business proposals, collaborations, or any concerns with regards to the website or the company’s services. They also, therefore, invite users to contact them through their social media platforms or through the in-app support option. For common issues or to give feedback, there are options for tweeting them on Twitter or posting on their Facebook.

The actual Citymapper address is Citymapper Limited located at 1-2 Hatfields, London, England SE1 9PG, United Kingdom. This is the physical location of the company where a group of specialists is engaged in the creation of new approaches to transport and the optimization of the movement of individuals in metropolises. Citymapper office is one of the biggest mobility companies that offers an application that shows the timings of the public transport, traffic and ride-hailing services. The headquarters plays a critical role in the company’s operations to help improve the quality of cities around the world.

On the Citymapper website, it is stated that the support service works from Monday to Friday, from 9:00 to 18:00 GMT (Greenwich Mean Time). However, these are not fixed and may vary from time to time, and they do not include public or any other special days. It is mostly advisable to visit the Citymapper website or get in touch with them to find out their contact hours as they may change from time to time.

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Contact Information

Citymapper Website:

Citymapper Help Center:

Corporate Office Address:

Citymapper Limited
1-2 Hatfields
London, England SE1 9PG
United Kingdom

Citymapper Rating Based on 3 Reviews

Rating details

4.3
more details
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Billing Practices
Customer service

Rating stats

Rating trend

Summary of Citymapper Customer Service Calls

20 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Citymapper?

Cards Question:

  • “Lost card”
  • “Got problem with my card”
  • “My card is blocked”

Payments and Charges Question:

  • “Extra charge”
  • “Payment information”
  • “Overcharged”

Activation/ Cancellation Question:

  • “Cancelation”
  • “I need to cancel my subscription and I need my refund directly your debiting from my account please cal me as soon as”

Refund Question:

  • “Refund”
  • “Refund money”

Product/ Service Question:

  • “Pass not working”

Account Question:

  • “Log in”

Other Question:

  • “Need mapper for NYC”
  • “Took me and my to the wrong place”
  • “Regards my pass didn't came on given time”

Compare Citymapper Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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