Contact City Winery Customer Service

The City Winery customer service answers your questions and assists with a wide range of general matters in writing at guestservices@citywinery.com. Have questions about private events? Ask them at eventsnewyork@citywinery.com. For media inquiries, contact the dedicated department at the following City Winery email address: concierge@citywinery.com. If you experience difficulties navigating certain pages of the official company’s website, report accessibility issues at accessibility@citywinery.com. Ensure to include your name, email address, and other detailed information to help the support manager quickly process your application.

The City Winery headquarters is located in the United States at 25 11th Avenue (Pier 57), New York, New York, 10011. This is where key departments are concentrated. If you need to meet with a representative of one of them, be sure to contact the central office ahead to agree on the exact day and time when you come. Also, plot a detailed route from your location to the City Winery address on the map, which is accessible on the “Contact us” page.

City Winery hours are Monday through Thursday from 12 p.m. to 10 p.m. ET, on Friday and Saturday from 12 p.m. to 11 p.m. ET, and on Sunday from 12 p.m. to 10 p.m. ET. You can call and send an email during the mentioned times. Note that if you use written support, a response may come within 24–48 hours.

To contact the live music venue through the City Winery website, scroll to the bottom menu and follow the “Contact us” hyperlink. You’ll see a clickable email hyperlink to connect with the manager in writing directly. If communication through social media is a more preferred option for you, contact City Winery through Facebook or Instagram. To go to the necessary social media platform at once, click on the appropriate icon in the bottom menu.