Atlanta, Georgia
Not resolved

I came into this place a month ago & has been a nightmare ever since. It's been almost 5 weeks later and I still don't have my car due to this places negligence. I was dealing with who seemed to be the owner Lionel. His rebuilt engine was $1750 cash. His regulation was to pay half up front $875 and the rest when the job was finished. I paid him the other half a week after I had paid him the first half because he had called me to assure me my engine would be finished by that week and wouldn't be able to release it back to my mechanic until I paid him. He only deals with the rebuilding, not the removal or the putting back in of the engine. So, I had my mechanic of 25 years do that part for me.

First, he took over two weeks just to rebuild and return the engine to my mechanic, but when my mechanic finally put this engine back in the timing block was only at 60% & my car was knocking not wanting to turn on. My car was in worse condition than when I originally presented my engine to him. After my mechanic calls me to tell me the engine was not rebuilt correctly, I then call Lionel. He then had to have my vehicle towed from my mechanics shop to his place of businesse. He proceeds to tell me that his business wasn't prepared to lift my car up, but kept my vehicle just sitting for an entire week without as much as look at it, meanwhile I've had to scrape money for a rental to get to and from work for a week and before that, having to take public transportation & ubers. I am about to lose my job waiting for this man to get this fixed. My job requires me to have a moving vehicle. What should have been a $2700 job, has now become a $3500 nightmare and still going on. I'm going on week 5 and I still don't have my car. He called me the day before yesterday to tell me the timing chain was finally dealt with and towed it yesterday back to my mechanic again. When I get yet another phone call from my mechanic saying that my engine is leaking and that he had talked to Lionel to let him know that if he wanted him to remove the engine and put it back in again in order to fix the leak, it would cost him another $860. Lionel refused to pay that and had asked him to remove my tire in order to attempt to tighten whatever screw needed to be tighten. But my mechanic warned me that the approach Lionel  was trying to take was a half patched job and knew he had to remove the engine in order to fix the problem correctly and assured me that this engine would leak again, probably after the warranty of one year was up. My mechanic was even nice enough to let Lionel's mechanic use his shop to fix the work as he has the appropriate equipment, but Lionel refused and insisted in using his own mechanics that weren't available for yet another week on top of the already 5 week long and extended wait. I then desperately pleaded with him to find someone today, Friday. Knowing he was closed Saturday & Sundays. He proceeded to tell me he couldn't do anything for me till money. So I went to my mechanic to see the leak and take pictures and took them back to Lionel to show him proof that it was almost impossible to fix that problem correctly without removing the engine. Then asked for the number to the mechanic that was supposedly working on my car Monday and when getting a hold of him, he proceeds to tell me he wasn't sure if he could even get this done die to his busy schedule and even if he could, it would take him at least a couple of days to do a job as tedious as this. At this point I was almost in tears. No car, I could I longer afford a rental and their wasn't even a sure date of when or if this job would even get done. I asked him for my money back but he refused. Leaving me in a vulnerable position. I honestly don't know what else I'm supposed to do. I just want my car back. Everyone has been paid for almost 3 weeks now yet my car is still not running. I don't understand how they're still in business robbing hard working people of their money. DO NOT trust this man or his workers on your car. They do patchy work with cheap parts. Save yourself your time and money.

Also adding that when coming in he specifically told me they only accepted cash and later when looking them up after I had already paid him, I read on his website that they do in fact accept card payments.  He has been lying to and still is lying to me from the very beginning

What is supposed to be a brand new rebuilt engine, is leaking and after almost 6 weeks, I still don't have my car.

The space he's trying to find a half *** mechanic to get through in order to tighten the screws that causing the leak. Not enough space.

This is my engine after 6 weeks and a supposed new and rebuilt engine. It's leaking and has yet to be fixed by the owner. What should have been a 7-10 business day job, has now taken 6 weeks and still counting

Review about: Rebuilt Engine.

I didn't like: Worst experience ever.

Review #915890 is a subjective opinion of a user.

Customer service
Price Affordability
Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with City Wide Engines?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"I came into this place a month ago & has been a nightmare ever since. It's been almost 5 weeks later and I still don't have my car due to..." Read more
"New Brunswick- East Brunswick Aamco: Peter Fiorentino doubled the price quoted. The $129.00 unwritten diagnosis changed apropos of nothing as Peter used the Aamco script (google it) to express gloom..." Read more
"I took a flat tire for repair to the Big O Tire franchise in Sedona, Arizona on Oct. 15, 2014. I was instructed to park my F-250 Ford truck at..." Read more
"Had a pick-up truck's windshield repaired by them only to find out they use an answering service for calls, no manager/supervisor, no complaint department, and their techs SUCK!!! They left goo..." Read more
"Wendy Kinnear ID no: 7696892 72 campsie Road, Dear sir/madam, I have received tickets for Good Morning Mr's Brown that I ordered for Viagog and I think you have sent..." Read more
"I just brought a pan flash light out of a Food Lion super market in Sunset Beach North Carolina. When I pull the batteries in the flash light and tired..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"anchor your assets lease guaranty that goes by and advertises that you get an apartment approval without "paying a dime" upfront right on their webiste, front and center...." Read more