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Contact City of Hope Customer Service

How to Reach a Person at City of Hope

Verified Contact Information

Toll-Free Number:

  • 1-888-552-6760
Call Now

Customer Service:

  • 1-770-440-6000
    Atlanta
  • 1-770-830-2822
    Atlanta, Existing Patients
  • 1-770-674-6735
    Atlanta, New Patients
  • 1-847-510-2822
    Chicago, Existing Patients
  • 1-877-755-1284
    Chicago, New Patients
  • 1-626-256-4673
    Duarte
  • 1-623-300-2822
    Phoenix
  • 1-623-207-3000
    Phoenix, Existing Patients
  • 1-877-380-4608

Legal:

  • 1-800-234-7139
    Privacy Inquiries

Legal:

ccpa_request@ctca-hope.com
CCPA Inquiries
Send Message

How to Contact City of Hope?

Most Popular Number:

(888) 552-6760

Depending on the branch they wish to contact, customers can use one of the following helplines. The toll-free number, (888) 552-6760, is available to contact the company headquarters for appointment scheduling, billing, insurance support, patient registration, and record requests. Clients can also use the City of Hope phone number for clinical trial inquiries, prescription requests, patient support services, and general assistance during business hours. Those contacting the customer care team in Atlanta for similar inquiries can dial (770) 440-6000. For existing patients, (770) 830-2822 is the helpline for the company’s Atlanta branch. Lastly, if you are a new patient seeking to learn about the company’s services or policies, message or call (770) 674-6735 for immediate responses.

The City of Hope email, ccpa_request@ctca-hope.com, is the only officially published address for CCPA inquiries. Those requesting general customer care cannot contact the team by email. However, other consultation alternatives are available. For instance, they can submit their queries or complaints by phone or via the City of Hope contact form on its official website. Mailing is also an alternative for communication and is highly recommended for confidential and sensitive cases.

The complete address for the City of Hope headquarters is City of Hope, 5901 Broken Sound Parkway NW, Suite 200, Boca Raton, Florida 33487, United States. Users who are reluctant to share their issues or personal information online can visit the head office for better service. They can also use the City of Hope address for mailing, especially if it is inconvenient to arrive in person. Both are secure options for communication, ensuring effective assistance without risk of confidentiality violations.

The company’s official website offers several options for consulting its agents online. For instance, users can initiate a live chat with the customer care team to ask questions about appointments, services, or general inquiries during business hours. The website also features the City of Hope email form, which allows clients to provide their full name, email address, reason for consultation, and a message explaining their issue. This option ensures that all requests receive effective responses within one business day. Customers can also send secure messages to the company’s support staff through the Patient Portal, or reach them on Facebook, X, Instagram, and YouTube for information.

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Contact Information

City of Hope Website:

City of Hope Help Center:

Corporate Office Address:

City of Hope
5901 Broken Sound Parkway NW Suite 200
Boca Raton, Florida 33487
United States

Other Info (opening hours):

Other Locations:

14200 W. Celebrate Life Way

Goodyear, AZ 85338


2520 Elisha Avenue

Zion, IL 60099


600 Celebrate Life Parkway

Newnan, GA 30265

More contact details

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