Contact City of Austin Utilities Customer Service

The City of Austin customer service has two email addresses. When a client emails the customer support department, a representative will return it to the sender. The customercare@coautilities.com email address is to be used by residential customers. Commercial customers use aecommercial@austinenergy.com as the email address when sending their emails.

Apart from the email addresses, the City of Austin also has a mailing address. Clients can use this address if documents or letters have to be sent to Customer Service. The address is City of Austin - Customer Care, 4815 Mueller Blvd., Austin, TX 78723-3573, United States.

How Do I Contact the City Of Austin Utilities via the Website?
Clients have various ways to use the website. To start, go to the website and click on Contact Us, which offers different options. If customers choose Contact Us, prompts will be given to assist the customer in contacting the correct department to report issues or get more information. The client will also receive the correct number to dial or fax to get more assistance. Other options are to go directly to Contact City of Austin Utilities or Get to Know Your City Utility Departments.