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Contact City of Austin Utilities Customer Service

How to Reach a Person at City of Austin Utilities

Verified Contact Information

Toll-Free Number:

  • 1-888-340-6465
Call customer service

Customer Service:

  • 1-512-322-9100
    Report Electric Outages
  • 1-512-494-9400
  • 1-833-375-4919

City of Austin Utilities Emails:

Customer Service
Commercial Customers
Send Message

How to Contact City of Austin Utilities?

Most Popular Number:

(888) 340-6465

The most often-used City of Austin phone number is the toll-free number 1-888-340-6465. Another helpline for general inquiries is 1-512-322-9100, while electric outages can be reported at 1-512-494-9400 and 1-833-375-4919. Agents are available at these City of Austin Utilities phone numbers during operational hours, between 7 AM and 9 PM CST from Monday to Friday and between 9 AM and 1 PM CST on Saturdays.

The City of Austin customer service has two email addresses. When a client emails the customer support department, a representative will return it to the sender. The customercare@coautilities.com email address is to be used by residential customers. Commercial customers use aecommercial@austinenergy.com as the email address when sending their emails.

Apart from the email addresses, the City of Austin also has a mailing address. Clients can use this address if documents or letters have to be sent to Customer Service. The address is City of Austin - Customer Care, 4815 Mueller Blvd., Austin, TX 78723-3573, United States.

How Do I Contact the City Of Austin Utilities via the Website?
Clients have various ways to use the website. To start, go to the website and click on Contact Us, which offers different options. If customers choose Contact Us, prompts will be given to assist the customer in contacting the correct department to report issues or get more information. The client will also receive the correct number to dial or fax to get more assistance. Other options are to go directly to Contact City of Austin Utilities or Get to Know Your City Utility Departments.

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Contact Information

City of Austin Utilities Website:

City of Austin Utilities Help Center:

Corporate Office Address:

City of Austin Utilities
8716 Research Blvd., Suite 115
Austin, Texas 78758
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 9:00pm (CST)

Saturday: 9:00am - 1:00pm (CST)


Other Locations:

1901 W. William Cannon Drive, Suite 100

Austin, TX 78745


Rosewood-Zaragosa Center

2800 Webberville Road

Austin, TX 78702

More contact details

Summary of City of Austin Utilities Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call City of Austin Utilities?

Other Question:

  • “Trash not picked up”

Compare City of Austin Utilities Customer Service To

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